Disappointed with a recent warranty return of Hi-Tec boots. Description and accompanying photo should have been sufficient to accept the claim, satisfy the customer, and take the matter up with your supplier. Instead, I had to await confirmation from your supplier before a replacement pair of boots were provided and I was without the goods I had paid for. In my opinion, TW should have made the call and kept a satisfied customer. Kirsty and Tracey were great.
2 years ago
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