Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poorly designed online payment system - no advise how to enter multiple gift vouchers”

Helpful Report

Posted 3 years ago

“I was disappointed to find the camping pantry bag had a hole in it. It was a Father’s Day present but I didn’t notice until I gave it to him to unwrapped which was a shame. It wasn’t damaged in transit as there was no damage to packaging”

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Posted 3 years ago

“Only 1 of my 2 parcels were received when I have sent emails regarding the missing item I get excerpts of delays from toll and estimated times. I have launched an entity with toll but not yet had much luck. It looks like 2 consigned but 1 was tracked the whole way. This was a Father’s Day present. A bit disappointed with the lack of support or follow up. I purchased from Tentworld as I had gone into a store locally pre lock down and was impressed with the staff customer service so was happy to purchase again from you. But now not so impressed.”

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Posted 3 years ago

“I haven't received my item yet. This is significantly upsetting as it was part of a birthday gift.”

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Posted 3 years ago

Hi Lilia, Thank you for your review and feedback. We had dispatched your order on 24th August which was picked up from us by Australia Post. Your tracking indicates that delivery has indeed been delayed with an estimate of 07-10 September. They note on the tracking that most deliveries occur within five business days of running late. If this isn't the case please reach out to us at support@tentworld.com.au where we can lodge an enquiry on your behalf. We are sorry that your delivery has taken longer than hoped. ~Dan

Posted 3 years ago

“Guys, I suppose this is an automated system, but I bought a very small item from you and it was posted to me. Nothing remarkable about that. I received it and it's all good thank you, but if I had walked into a shop and bought the same thing I would never be asked to write a review so why with this purchase. I am very tired of this sort of spam email. I hope you guys actually pay attention to this type of feedback rather than listening to some dubious marketing 'guru' who is advocating you send this type of noise. Thanks, but no more!”

Helpful Report

Posted 3 years ago

Hi Doug, Thank you for your feedback. We are sorry to hear that you are unhappy with this feature. I have requested you be removed from the reviews email requests. We find that this feature is useful for many of our customers, but we do understand that for some it is not. I have also passed on your feedback to our management team for consideration. If we can assist further, please don't hesitate to get in touch. Thanks

Posted 3 years ago

“Not all of my purchase came together.”

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Posted 3 years ago

“Long wait, items came individually shipped, still waiting for one item that did not show out of stock when purchase was made.”

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Posted 3 years ago

“Product slightly more expensive than market price, but sale made it more reasonable. Shipping fine, but with my least favourite courier company. But would shop there again”

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Posted 3 years ago

“I ordered two 10 litre Sea to Summit water bladders which the website said were in stock. A few days later I got an email saying they weren't in stock and gave me the option to cancel. We were in no hurry so I didn't cancel and I got a number of subsequent emails giving, sometimes conflicting, updates on when they would arrive. They finally arrived in two separate parcels on separate days even though they seemed to have been sent from the same place which is actually less than 10km from where I live. All a bit weird and haphazard but they are here now!”

Helpful Report

Posted 3 years ago

“Great experience in store, but I think you need to upgrade the path from the car park to the front door. 2 days after rain, it was still sloppy & had me jumping around to set foot on grass patches. Having said that, the driveway & parking lot could use some attention, worried about setting foot in a puddle, when I stepped out of my vehicle”

Helpful Report

(Toowoomba, 4350) - Posted 3 years ago

“Purchased a mitchell discovery centre pole was cracked where you tighten in middle still works but I needed it so couldn't send back little dissapointed.”

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Posted 3 years ago

“Product arrived after about a 6 week delay. Was informed after order and payment that product out of stock. Not given time when product would be available. Better to inform when ordering that product not in stock.”

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Posted 3 years ago

“Would have liked more service but always lots of customers. Walked around with my broken tent poles for ages trying to find replacements.”

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(Garbutt, 4814) - Posted 3 years ago

“I wanted to compare the all weather stretcher to the easyfold that was on display. Store staff refused to open one up so I could compare. Going to store is no better than shopping online.”

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(Fyshwick, 2609) - Posted 3 years ago

“Lack of display space for tents.”

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(Punchbowl, 2196) - Posted 3 years ago

“Great gear, pity staff are not interested in offering help. Been in twice in last couple months, staff are congregated around the counter. You can walk up and down the aisles, nobody asks if you need a hand. I wanted to walk out, but we approached team member, who was very helpful in the end.”

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(Brendale, 4500) - Posted 3 years ago

“Great range at great prices. 75% of the staff are happy to help.”

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(Midland, 6056) - Posted 3 years ago

“staff were not overly helpful and friendly.”

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(Brendale, 4500) - Posted 3 years ago

“I needed some advice on buying a tent but unfortunately there wasn’t enough staff available to get help from. Which is understandable considering the shop was busy”

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(Punchbowl, 2196) - Posted 3 years ago

“It would have been so much easier for me to have been able to use my discount in store rather than going on line. However job done thx...”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews