Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a batwing awning, 9 days for delivery!! Never again will I order online with the current delivery service.”

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Posted 4 years ago

“The only thing I have to say is the postage is very slow”

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Posted 4 years ago

“Product was great but paid for express delivery and it was delivered too late to be able to be used for the trip meaning the purchase was a waste.”

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Posted 4 years ago

“The purchase and service experience with Tentworld was good, no issues at all.”

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Posted 4 years ago

“The biggest disappointment was waiting 5 months for my cover. I noted that the caravan covers are cheaper then when I purchased my cover in November.”

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Posted 4 years ago

“Easy ordering process but terrible packing and delivery or item.”

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Posted 4 years ago

“Wasn’t to bad”

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Posted 4 years ago

Hi, Thank you for your review. If there is an area we can improve on to make your experience better with us, we would appreciate further information to be emailed to us at feedback@tentworld.com.au Thank you in advance. ~Dan

Posted 4 years ago

“Pretty disappointed with quality. Used twice. The bed straps have sagged considerably at the ends Needs two pillows now just to keep head at a comfortable height. One of the frame joints has pushed through the stitching. I'll be taking g it back for a refund. I only weigh 80kg so I'm not that heavy. Disappointed as I thought was a buying a premium product at a premium price.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Called in to the store looking for a gazebo from Outdoor Connection, was told none in stock would need to order it... decided to shop around and couldn’t find one. So called to place one on back order. Only to be told they had one in stock??? Returns again and purchased it - hence 3/5 for service. However when we pitched it for the first time 5 days later to find it full of little holes- seams like it may have been ex display or something??? Hopefully it’s not normal for this product??? Will find out when we return from the camping trip. Not happy Jan!!!!”

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(Ferntree Gully, 3156) - Posted 4 years ago

Posted 4 years ago

“We were so excited to have our first visit to tent world a few weeks ago and was so disappointed . The store is messy and staff don’t seem to be too educated on products . We had researched our items we wanted on line so fortunately knew what we were doing. Tent world do have some good specials, but rather visit the store might stick to on line shopping .”

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Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Always good pricing except when their system rings up the non-advertised price and you have to convince them to look at their own catalogue on their counter and then it feels like they do you a favour by selling it at the advertised price (saying ok just give it to then at that price....)”

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(Ferntree Gully, 3156) - Posted 4 years ago

Posted 4 years ago

“Tentworld communication was great but TOLL delivery service was dreadful as usual.”

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Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“Product was as I ordered but I did not receive emails indicating when I could expect it I had to chase them up to find out and all I got was “call toll on this number” and had to navigate Toll’s circus It only just arrived in time All in all ok but not exceptional”

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Posted 4 years ago

“The customer experience at the Bankstown location needs improving, particularly the younger male staffs. However, one particular female staff was super helpful and friendly.”

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(Punchbowl, 2196) - Posted 4 years ago

Hi Michael, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Tentworld delivered a Companion Cast Iron Country Cooker - 1 Burner from QLD to VIC in under 48 hour; however the burner needed to quality control as it did not bolt together without some modification.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Very disappointed condition turned up. Box smashed and end of poles bent”

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Posted 4 years ago

Hi Jason, I am sorry to hear that your ensuite had been damaged in transit. So that we can look into this further, can you please forward some photos to support@tentworld.com.au? Looking forward to hearing from you.

Posted 4 years ago

“was given two different sizes for the queen stretcher tent (heights) for stretcher needed something high due to bad knees, told two different heights so no longer buying it”

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(Ferntree Gully, 3156) - Posted 4 years ago

“the staff member was grumpy”

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(Toowoomba, 4350) - Posted 4 years ago

“Overall service ok from Prospect SA team- I bought a EVAKOOL 80L fridge/freezer and found that the gentlemen serving me had less product knowledge than I did and couldn’t provide answers. Thankfully I was well informed or you would have lost the sale. I also feel that the sales team should could be more ‘cheerful’ and show more enthusiasm in their general demeanour. I work in sales , doing this gives confidence to your customers, knowing and seeing evidence that the staff are a happy bunch helps repeat custom.”

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(Nailsworth, 5083) - Posted 4 years ago

Posted 4 years ago

“Took longer than other things from Qld”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews