Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

“Hard to rate as I am yet to receive the goods, not sure if it's a problem from the postage side or tentworld.”

Posted 4 years ago

“Hello TW, I would like to give you a higher rating. The delivery was quick. Unfortunately you were let down by your courier company who delivered the shower tent to a neighbour down the road. He took a photo of the package on the neighbour's doorstep and sent it to me. The neighbour brought it to me...i thought he was the courier, until he explained who he was and what happened. regards Mic lucky i have an honest neighbour, heh!!”

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Posted 4 years ago

“No help by staff at all”

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(Toowoomba, 4350) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“The foxwing bag must have been sitting for a long time as one of the straps on inside broke as soon as i pulled it tight.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Good customer service wanted to buy a two man tent didn’t have much stock had to purchase a three man”

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(Nailsworth, 5083) - Posted 4 years ago

“Good range, helpful staff.”

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(Fyshwick, 2609) - Posted 4 years ago

Hi, really sad to see this 3-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Postage time was good but the product has been falling apart end pole snapped first use and so did the eyelet that holds the end pole, currently looking for parts to fix it”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“The three stars are for the product, price and ease of Tentworld website to order. The 2 missing stars are for the delivery, which was very unsatisfactory. I changed plans to be home to collect but received a text to stay my item couldn't be delivered as I was not home. Further communication told me a card had been left which it hadn't. The delivery company uses 1 way communication - no option for me to contact them. On calling, Tentworld provided me with their number, and when I contacted the company they were unable to tell me where my parcel was and referred to the non-existent card. It took a few calls over 48 hours to find where I could pick up my parcel, frustrating when I was home all along and have a loud door buzzer.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Good, other than took a week to deliver.”

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Posted 4 years ago

“Haven’t had time to use the water heater but I was amused that it took a week to come from Queensland when there is a store in Western Australia”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“The customer service was very helpful but did take ages to sort our issue out as once they went back to the counter to find out specifications and availability they were caught up in processing people wanting to pay for their items.”

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(Garbutt, 4814) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. If you could please email feedback@tentworld.com.au with the approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Received 1 of 2 of order ...no notifications of when I will receive Coleman oven ....regds jay nicholson....”

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Posted 4 years ago

Hi Jay, Thank you for your review. We have sent you a private email regarding this. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Didn't have the exact supapeg ridge pole i was after and had not previously responded to email enquiry to source the exact one i was after. Also didn't have in stock the "bird beak" fitting i was after. The young ch asp on the register was useless.”

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(Ferntree Gully, 3156) - Posted 4 years ago

“Lack of stock and staff not particularly helpful.”

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(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team

Posted 4 years ago

“Customer service poor and short have not had a chase up call. But have not yet been to the store only phone call. Very disappointing”

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(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team

Posted 4 years ago

“You have great stuff, however your staff are always wandering around doing things, looking busy, but they will walk straight past a customer without a simple, can I help you. Customer in shop always comes first!”

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(Ferntree Gully, 3156) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Ok but time before that very bad I am just finally coming back after 6 months warana store the young man was so rude”

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(Warana, 4575) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“My purchase (beach dome) arrived quickly and efficiently. Unfortunatley, I had to return the tent as it was the wrong item. I returned the tent to Apsley store who were going to process the refund. 3 weeks has past and still no refund (Order # W401513), could you please advices. Regards....richard”

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Posted 4 years ago

“Was excellent when camping in fine conditions. Just returned from camp trip were we had strong winds and moderate rainfall- the awning leaked mildly along zipper attachment and despite using stronger pegs for strength and many guy ropes the awning poles did not stand up to the wind and had to pull down in middle of night as one pole came down and awning flapping like crazy in wind.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Great Oxtrail Deluxe Camp Table supplied. However experience delivery was poor which bought the overall experience down. Tentworld felt it was up to me to review the delivery provider. However Tentworld commissioned the courier, therefore it becomes part of their service package.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Tentworld Reviews