The three stars are for the product, price and ease of Tentworld website to order. The 2 missing stars are for the delivery, which was very unsatisfactory. I changed plans to be home to collect but received a text to stay my item couldn't be delivered as I was not home. Further communication told me a card had been left which it hadn't. The delivery company uses 1 way communication - no option for me to contact them. On calling, Tentworld provided me with their number, and when I contacted the company they were unable to tell me where my parcel was and referred to the non-existent card. It took a few calls over 48 hours to find where I could pick up my parcel, frustrating when I was home all along and have a loud door buzzer.