Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tent world stock what everyone else stocks. So what will seperate tent word from the rest will be customer service. Please check out Fox tail 4x4 on YouTube as we plan on doing a full review on our channel . In the next few weeks. Some items we have purchased are RTT , solar , 2 Engel fridges , lights , and lots more . Stay tuned to see how Tent world stacked up .”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Great product good price delivery before time I will shop again and pass word on”

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Posted 4 years ago

“The new staff wasn't sure about the products.”

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(Toowoomba, 4350) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team

Posted 4 years ago

“Products are great and price points are competitive but the gift voucher process that can only be used online is bazaar, I had the gear I needed at the counter but was told no can do with gift voucher so had to go home and order same online but less quantity as now had to use part of the voucher for the postage charge - go figure !!!!!”

Helpful Report

Posted 4 years ago

Hi Clive. Thank you for your feedback. The need for online and in-store gift cards is due to a system limitation on our end and we are looking for ways to have this improved. In the meantime if you give us a call on 07 4634 4150 we can manually use the gift card that has been purchased for either. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I ordered a camping bin in late January and I still have not received it as yet”

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Posted 4 years ago

“Knowing the item was not in stock at start would have helped instead of looking at post office for item.”

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Posted 4 years ago

Hi William, Thank you for your feedback. We do try to keep the website as up to date as possible relating to stock and do apologise for any inconvenience caused.If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-jamie

Posted 4 years ago

“Lousy on the discounts. Spent a few hundred dollars and they only gave me a few dollars off an already damaged canvas bag.”

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(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit, as well as pictures of the damaged bag, the purchase price and the price you paid. I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Jamie Tentworld team.

Posted 4 years ago

“Tentworld had some issues with back orders, when packages arrived boxes where broken. Great customer service with the back orders and processing of the products.”

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Posted 4 years ago

Hi Lyndon, really sorry to hear you have received your parcel damaged. All the couriers we use, we find to be reliable. Items arriving damaged can be Very frustrating & I'm sorry this is happening to you. We have passed this onto our support team. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“Purchased a Darche swag they didn't take it out of the box to have a look or explain anything. When I got home 100 ks away I found the swag was faulty the base material had a manufacturing fault with the reinforced PVC material had small holes. I contacted Darche with photos & they are replacing it under warranty. This could have been avoided if sales people had opened the box . I will never leave a store without checking contents again.”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Unfortunately if your waiting to get some help with finding things and you’re waiting at the checkout to pay it’s slow as there ever only have minimal staff with great knowledge and service skills which leaves one register sitting idol. 😢”

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(Ferntree Gully, 3156) - Posted 4 years ago

“Sale catalogue items out of stock 3 days after starting. Service staff long-winded obtaining stock from back store area. Service staff lacking sales pitch, didn't offer promo & membership without being asked by myself.”

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(North Ipswich, 4305) - Posted 4 years ago

“If you advertise in your catalogue you have a product, have it in stock, been waiting for an advertised item for 3 weeks.very poor service”

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(Garbutt, 4814) - Posted 4 years ago

Hi Lynn, Thank you for your review and feedback. We apologise that we had run out of stock on the product you were wanting. At the time of producing our catalogue, we anticipated we had enough stock to cover until the end date of the catalogue. As this is not an exact science we can only make educated estimates. Sometimes, the demand is greater than anticipated and we apologise for the inconvenience caused. You are of course welcome to purchase in-store or online to secure the price currently listed. As soon as more stock arrives we can you let you know to pick up in-store, or we shall dispatch to you if ordering online. I hope this helps. ~Dan

Posted 4 years ago

“communication could have been better regarding outstanding orders”

Helpful Report

Posted 4 years ago

Hi Ashleigh. Thank you for your feedback. We do our best to keep all our customer with outstanding orders as up today as we can as information comes to hand from our suppliers. We do apologise if we did not keep you as up to date as you would have linked and have passed this onto our management team as feedback. We have checked on your order as per advise by our courier, it has been delivered. If you can please send an email to support@tentworld.com.au if this is not the case and we will do our best to rectify the situation.I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Great service but my product was faulty and it took a long time to get a replacement unit. Apart from that the product is great thanks.”

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Posted 4 years ago

Hi Bernie, Thank you for your review. Sorry for the delay in rectifying your faulty Gecko Zapper Weatherproof - 20W, but glad to hear you have a working product now and are happy with it.If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Tent world in QLD were very helpful in helping me track my order, which had not been delivered until 10days after AUST POST advised”

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Posted 4 years ago

Hi Susan, Thank you for your feedback. We do apologise for the delay in your order. We have passed this feedback onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Fast delivery.”

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Posted 4 years ago

Hi, really sad to see this 3-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team

Posted 4 years ago

“Online it’s a great store. Customer service at the Sydney store is 2nd grade”

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Posted 4 years ago

“Was happy with product and speed of postage. Was a little disappointed with communication in that the website shop said item would ship the following day. Instead I had to call up and ask if it had shipped at which point I was emailed a tracking number.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Item listed as available for online shopping, when no actual stock available, so happlily take money and it is now 3 weeks later and product is meant to be avai lkable next week”

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Posted 4 years ago

“Happy with the product”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews