Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“None of the items in stock in Melbourne store but all arrived before Xmas after ordering online”

Helpful Report

Posted 4 years ago

Hi, really sad to see this 3-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“My order was split for some reason which in my experience wasn’t ideal. Good comms re delivery deal etc”

Helpful Report

Posted 4 years ago

Hi Greg, Thank you for your review. We have checked on your current order and from what we can find it was never split. If you can please email information regarding the split order to contact@tentworld.com.au and we will do our best to rectify this for you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping! Tentworld team

Posted 4 years ago

“Only 1 item has been delivered so far”

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Posted 4 years ago

“Portable toilet was fine. Delivery was very late. I bought it pre order and was given a delivery date. Had not received 14 days later, even though it was in stock on their website. Rang them and they confirmed it was in stock and they were selling it in their stores. I was told they would sent it " in a few days". I felt this was pretty average, since I'd already paid for it.”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience. When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day... So it seems like something bad has gone wrong with your purchase. Can you please email your order details to contact@tentworld.com.au so I can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Website is ok, could use a refresh. Date of shipping was incorrect and delayed twice but final product was delivered and is what I ordered.”

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Posted 4 years ago

“Unfortunately due to pre Christmas and covid restrictions I had to wait over 2 months for my purchase to be delivered. The only communication I received was monthly explaining it would be another month. Otherwise happy with service.”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience. When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. We have checked on your order and based on the connote your order has been delivered. If this is not the case can you please email support@tentworld.com.au with your order number in the subject line? Kind Regards, Tentworld team.

Posted 4 years ago

“Products great , delivery all over the place. links provided showed couriers please also sent australia post links . Took 2 weeks , 3 seperate deliveries . casual support on the phone , but not bad .”

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Posted 4 years ago

“I need a much smaller spigot - maybe half the size ? Does that exist ? I can send a pic ?”

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Posted 4 years ago

Hi Bill, Thank you for your review. We have looked into this for you and the SUPAPEG Bent Spigot 50mm is the smallest we currently stock. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“We didn’t get our item before leaving for our camping trip”

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Posted 4 years ago

“Slow to respond to order, despite listed time until dispatch noted in each items listing details. Slow to ship and delivery regardless of the listed dispatch time. But for the savings, you cant do better. Just allow yourself a lot of extra time until you actually NEED the things you order here.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcel had some troubles. Very frustrating & I'm sorry this is happening to you. Kind Regards, Tentworld team.

Posted 4 years ago

“Great product”

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Posted 4 years ago

“Product is great, but delivery took way too long. A week to get from Toowoomba to Brisbane”

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Posted 4 years ago

“The Oztrail gazebo has a well built frame and seems to handle high winds and heat with ease, only issue is that I’m not sure why they have a hydroflow system on a fabric which isn’t waterproof, the cover doesn’t pool like other brands but leaks like a sieve, if I had been made aware of this by sales staff I would have not purchased 2 units . Found out the hard way during a wet camping trip, very disappointing.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“I will continue to use Tentworld for camping supplies, however, the young lady that served us at Christmas could use a training course in customer service. I had to convince my wife to complete the purchase in response to her "assistance".”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Your book was apparently not in stock and had to wait an extra 2weeks for delivery NOT impressed/ If you dont have it in stock at time of purchase you should let the customer know so I can shop somewhere else. PRETTY SIMPLE. hows this for a review . Im going to buy a camping fridge $1500 worth / Can I trust TENTWORLD to have it in stock at time of purchase / I don,t know???????????????????????????”

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Posted 4 years ago

“The product I ordered didn’t come on time .”

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Posted 4 years ago

“Range of products, ease of use of on-line shopping site and responsiveness of staff all excellent. However, there are long delays for some items: Still waiting on a Black Wolf sleeping bag and camping shovel ordered several weeks ago.”

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Posted 4 years ago

“Waited long time for it and had to chase it up. Very good quality from what I can see”

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Posted 4 years ago

Hi Jan, Thanks for your feedback. I do apologise for the delayed shipment, often stock availability can be a hard thing to estimate once we've run out of ours. While we are typically quite generous in our estimations, delays do regularly occur in transport. Now that the tent has arrived though, I trust you'll get plenty of good use and enjoyment out of it! These Coleman tents are great value. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“Happy with the product. Works as expected. Delivery was appalling .. never again.”

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Posted 4 years ago

Hi Dale, Thanks for reaching out. We're really sorry about the delayed delivery. Couriers Please has been quite reliable for the majority of 2020 - in particular when a lot of other carriers struggled during the early stages of the COVID pandemic. Unfortunately, being a smaller company, they struggled to keep up with a massive spike of deliveries in Christmas period. We did change partners when we were notified of the situation, but that was too late for deliveries already in their network. I do apologise for the inconvenience caused. Now that the goods have arrived though, I trust you'll get plenty of good use out of them. Please let us know if there is anything else we can assist with. Thanks and Happy New Year ~ Jarrod.

Posted 4 years ago

“The guy who served us was nice and informative but it would have been nicer if he and or the two or three other sales attendants gave me a hand with the very heavy RV 5 box instead of just standing there watching me struggling with it to my car.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews