Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

Visit Website

Write Your review

Tell us how Tentworld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Under staffed store and had to hunt down someone to help us get items”

Helpful Report

(Midland, 6056) - Posted 4 years ago

Hi, really sad to see this 3-star review. . If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Used to be our favorite go to place. Spent a lot of money over the years. Sarah in Toowoomba is great but some staff just don't know how to deal with people. Our experiences for some time now have been very ordinary. We don't visit as much as we used to. Your gas has also become expensive so that also keeps us away from your stores. Sorry.”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

Hi, really sad to see this 3-star review. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Delivery slow. I recommend using a different courier.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. Kind Regards, Tentworld team.

Posted 4 years ago

“manager of the shop in Adelaide need to learn a bit more about customer service. I was there on Saturday 12.12.20 . He successfully not sold me products that I came to buy.”

Helpful Report

Posted 4 years ago

“The store I visited in Fyshwick didn't have any stock of the product I purchased and I was forced to purchase on line. The on line experience was fine and delivery was prompt. I feel that the lack of stock and the reliance on the on line store will find a reduction of store activity.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We are disappointed that stock did take far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Receive mallet that was dusty/already used, and felt a lack of empathy from customer service rep. Returns policy should looked to be improved.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you have received your parcel damaged. All the couriers we use, we find to be reliable. Items arriving damaged can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“I actually ended up with purchasing the item at Tweedhead Tentworld, those team members were not too bad but honestly I wish I could make a purchase at Brown Plains as Brett from Brown Plains was so helpful over the phone. he tried to help as much as he could to find the item I inquired even though his shop's stock was out already.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“We are waiting on a chair that we paid for that you didn't have yet. So will rate company when the chair arrives”

Helpful Report

Posted 4 years ago

“We purchased a set of Max Trax as a Christmas gift. We tried to return the purchase in perfect condition still in original packaging due to someone else also purchasing the same item for the same person. I could not get a refund, only a store credit as it was classed as a 'Change of mind' return. It was not a change of mind purchase, there was no point in giving the same item to someone that had already been purchased.”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

“Good customer service, didn't have new stock but brought a demo item, little disappointed they didn't drop the price on the item considering it was demo stock,”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

Hi David, Thank you for your review. Price consideration and drops and at the decision of each store manager. If you do believe it was damaged in any way at the time of purchase and should have been discounted please send an email to support@tentworld.com.au with pictures of the item and we can review and get back to you. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“It took a long time to get someone to help me”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Product not available only 1 from 2 able to be ordered. Refund given on item not in stock. Item that was available was lost by couriers and refund given but took over a week to be refunded. Disappointed and will be very careful in doing future orders.”

Helpful Report

Posted 4 years ago

“Delivery on time but damaged”

Helpful Report

Posted 4 years ago

Hi Terrence, Thanks for letting us know. I'm so sorry this has happened. If we can be of assistance here, we would love the opportunity. I've sent you a quick email, to see what we can do. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“Great range of products, but to have 6 staff working and not one come and ask if there was anything they could help with, isn't really good enough.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

“Still don't like receiving emails following a purchase”

Helpful Report

(Fyshwick, 2609) - Posted 4 years ago

“only had one fitting i wanted didnt offer to get the other fitting i wanted.”

Helpful Report

Posted 4 years ago

“Lacked salespeople as I had to take the ice box to the car myself The cashier was good but couldn’t attend to other items I was interested in.”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

“Staff was not aware of new customers walking into the store and looking for product. I had to look for a member of staff to help me and even then it was not clear who the staff was. The staff was friendly and helpful when I was finally able to speak to someone.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“It would be great if you had delivery service or at least delivery to a transport mob”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

“Dear Tentworld I needed to pick up my Zempire Evo TS Air which was purchased online and I will put up eventually. I did notice however the following re the store and loss of sale to Tentworld. The store appeared upside down or a lot of stock all over the place - Did not look inviting to want to stay longer to browse. I was prepared at the time to purchase an Oztent Kitchen Cupboard for $160 was told store did not have any and best if I was to order online - Basically if the the store could have ordered for me there and then I would have proceeded with the purchase of two Oztent - Went back home and noticed the exact same item on line for $110.00 Unfortunately Tentworld missed out - Perhaps they can offer this service there and then to customers. Thank you you anyway-”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews