Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

Visit Website

Write Your review

Tell us how Tentworld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to come up with a better gift voucher idea.. I went into tent world asking to buy a card that could be used both online or in store as I was unsure how the recipient would shop.. only to be told “Not able to do that” advise to buy a online which then the person could buy a instore one if they chose to buy in store.. highly recommend you look at changing this as a option.. cause that’s a look a lot mucking around when bcf you can just purchase a hard card voucher and use it however you please.. I would rate your gift card ways a 1/5 however the staff in store where a 5/5 and apologised by this crazy system and agreed it’s a joke so they get a 5/5 so in the middle a 3/5 for Tentworld”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We do apologize for any confusion or inconvenience our current system with gift cards works. We have passed on your feedback to the relevant department and are always looking for ways to better improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“After initial issues with the delivery of item. Tent world correspondence was good and arranged alternate delivery through a different courier company. Unfortunately due to no fault of sender this has tainted the experience, however item received in good condition as expected.”

Helpful Report

Posted 4 years ago

Hi Mcalister, Thank you for your feedback. Sorry to hear that there were a few hiccups getting your OZtrail Gazebo to you. But happy to hear that you are enjoying it. We have sent your feedback to the relevant department to try and improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Very very slow delivery Good product”

Helpful Report

Posted 4 years ago

Hi Brent, Thank you for taking the time to leave this review. We have sent this to the relevant department and thank you for bringing it to our attention. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“When I ordered the gazebo it took about a month for it to arrive.”

Helpful Report

Posted 4 years ago

“On 1st October I ordered 2 items; Campfire 9Q Camp Oven Pack & Camp Chef 35cm (14in) Deluxe Dutch Camp Oven Lid Lifter. Ordering online was easy and notification of order was quickly e-mailed back to me. The 9Q Camp oven pack was delivered promptly and is a great product and exactly as described. I am still waiting for the Lid lifter which will likely be delivered some time in December.”

Helpful Report

Posted 4 years ago

“Order and payed for my purchase only to have to wait like 2 or 3 months for delivery as it was out of stock .”

Helpful Report

Posted 4 years ago

“After a delay I finally got my products”

Helpful Report

Posted 4 years ago

Hi Giovana, Thank you for your feedback, We are disappointed that stock took far longer than we had hoped. We are at the mercy of our suppliers and couriers and rely on the estimated date that they give us. This in turn is communicated to our customers. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Happy Camping-Jamie

Posted 4 years ago

“I was happy with my purchase once it arrived but was unimpressed with the amount of time it took to receive my order. I would have liked to know the item I wanted to purchase was out of stock before purchasing.”

Helpful Report

Posted 4 years ago

“The product is great but the courier service is not great for rural properties. I got an email to say it was delivered to a shop half an hour from where I live.”

Helpful Report

Posted 4 years ago

Hi Kirsty, Thank you for the feedback. Glad to hear you are enjoying your new OZtrail Easy Fold Stretcher Bed - Queen. Sorry to hear that delivery took a little longer than expected. We do apologize for any inconvenience caused. We have sent this onto the relevant department to try and improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I ordered and paid for 2 items which I was led to believe would be available on Monday. It is now after close of business Tuesday and haven’t even received a phone call. Disappointing.”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

“THE GOOD: Tentworld dispatched the item very promptly after receiving the order. Tentworld cares about the experience of their customer by providing this review opportunity. THE BAD: Please choose your shipping partner (CouriersPlease) more carefully. The whole experience of shopping with Tentworld is completely ruined by the courier. It would be nice to provide (more responsible) courier options to customers during checkout with extra cost on shipping.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We have passed this onto the relevant department to look into and are always looking for ways to better our business practices, both with our consultants as well as the way our website works. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Luci not as big as thought. Had to chase Australia Post as was not delivered to correct address.”

Helpful Report

Posted 4 years ago

“Unfortunately the order was delayed a few weeks and was late to give as the birthday gift intended.”

Helpful Report

Posted 4 years ago

“Dispatch dates kept changing. One item was on BO for a while.”

Helpful Report

Posted 4 years ago

Hi Martin, Thank you for your feedback. We do apologise for the delays with your order and are doing our best to get products to our customers as quickly as we can. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. Again we apologise for the delay, and if we can assist further, please do not hesitate to contact us again. Thanks-Jamie

Posted 4 years ago

“Purchase experience was good. Fast delivery. Website is ok. After sales needs some work. We had an accident and damaged part of our item. When I enquired about a spare I was told Tentworld doesn't stock spares, call the supplier. I would expect a business would have the courtesy to make these enquiries on behalf of a customer and come back with an answer. Either way, I'd probably shop elsewhere based on the after sales experience.”

Helpful Report

Posted 4 years ago

Hi Matt, Thank you for your feedback. Unfortunetly with all the tents and products we sell it is not possible for us to have spare parts for all of them. However, we are able to place a warranty claim to our supplier to confirm if we are able to have the damaged parts supplied and sent to you under warranty. To have this checked into please email support@tentworld.com.au with pictures showing the faulty parts (and part numbers if possible) with your order number in the subject line. Our support team can then look into this and advise of next steps. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Great a bit of a wait with post”

Helpful Report

Posted 4 years ago

“Many missing prices on products as well as the range of products was lacking”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

“when we walked in there was a few starf standing around when we needed help you could find no one.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

“Still awaiting advice product has arrived in your store”

Helpful Report

(Midland, 6056) - Posted 4 years ago

“Pack had been dropped and box was badly damaged, delivery man said it was already damaged, unpacked tent and is is ok, just the tent bag is damaged, I left poor feedback for the courier as I think he did drop it”

Helpful Report

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews