Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot rate the products as I have not got them yet....but stars for their courier company (CouriersPlease) ....I have ordered 2×chairs...dispatch was on the 8th of December from Brisbane with final destination Byron Bay...it is currently still in transit....today is 29th of December...according to the new update/records should be delivered today (Tuesday)....cheers Lena”

Helpful Report

Posted 4 years ago

“Shipping took over two weeks, also felt the product could of been packaged better for sending, I purchased a metal yeti cup and it wasn’t even bubble wrapped”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

Hi Olivia. Thanks for your feedback. We have been finding that couriers were a bit swamped pre-xmas, and unfortunately SE QLD based businesses all suffered delays in getting freight out into their networks as quickly as usual. Regarding the YETI packaging, I have instructed our packing team to take a lot more care with these premium products and to make sure they are all bubble wrapped prior to shipment. Thanks again. The Tentworld Team.

Posted 4 years ago

“Nothing in stock in store compared to what’s online and what’s online that says it is in stock isn’t.”

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(Warana, 4575) - Posted 4 years ago

Posted 4 years ago

“Got the product at a good price however no staff members were able to answer basic technical questions on its use”

Helpful Report

(Fyshwick, 2609) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“I have nothing negative to say regarding my shopping and support experience at Tentworld. I would be more than happy to purchase from them any time. The issue was with the courier service they used. CouriersPlease. They are abysmal. 0 for support and communication. Added to the five stars I would have given Tentworld alone, their association is going to drag down this overall mark. If you do business with Tentworld (and I HIGHLY recommend you do)... make sure they are not using that courier service. Tentworld 5/5 CouriersPlease 0/5”

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Posted 4 years ago

“I have purchased a lot from tent world both online and in person. Customer service is fantastic and the product range is superb. My only criticism is online sales are set out slow compared to competitors. That should be improved.”

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Posted 4 years ago

“Customer service was good. I called up to see available tents and they put one on hold for me to pick up later. However the product itself: Coleman instant up 8p silver series tent, is disappointing and did not meet our expectations. The tent is roomy and very easy to pitch and pack away but the 1500 water rating of the outer sheath leaks when it rains. We had only light rain over night and the tent didn’t hold up and our bedding got wet. I would not recommend this tent.”

Helpful Report

Posted 4 years ago

“A couple of issues with my oztrail air pillar v4 tent purchase, firstly the tent arrived with no pump. The staff at tent world sent out a replacement, and I received it quickly before my trip, so all good. Secondly and the major problem was a design flaw with the tent. The stitching on the bottom of the tent under the air pillars is not water proof. On the very first of night heavy rain, ground water was absorbed through the stitching on the bottom of tent then leached through the Velcro inside the tent that hold the base of the air pillars in place allowing water to pool in several places. The only fix is to water proof the stitching from underneath. Other then that it’s a great tent, easy to erect and pack away and holds up really well in windy conditions. Oztrail really should have picked up on the flaw during testing, I can only speculate they didn’t test for those conditions. In summary, I’m quite happy with tentworld but a little disappointed in oztrail. I have other oztrail stuff and love it.. but feel they kinda dropped the ball on this one.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures showing the problem and send this with your order/invoice number in the subject line and sent this to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Ok overall, but shipping was not fast like the website claims. Took two weeks to arrive”

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Posted 4 years ago

“I received a $10 discount voucher but it didn't work. Tent is good”

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Posted 4 years ago

“Thanks”

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(Garbutt, 4814) - Posted 4 years ago

Hi, really sad to see this 3-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Your courier is much to slow”

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Posted 4 years ago

“Ordered & paid for a Solar powered lantern, advertised on the site. Despite being advertised, the unit is not available for approx 30 days after the order was placed.”

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Posted 4 years ago

Hi, sorry to read about your experience. Seems like some things have gone wrong for you. When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day... So it seems like something bad has gone wrong with your purchase. Can you please email your order details to contact@tentworld.com.au so I can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Staff friendly and helpful but follow up communication regarding availability of product was very poor.”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Took too long - 10days to deliver small package, brought from competitors during Dec: oztent 4days, kyak 2days, lifejackets 1day.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask by emailing contact@tentworld.com.au. Happy Camping! Tentworld Team.

Posted 4 years ago

“I still have not received my order. its been 3 weeks.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. Unfortunately due to the combination of Christmas and COVID-19, our couriers, are currently experiencing significant backlogs and delays with their deliveries. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Tent ordered on the 29/11. Delivered on the 20/12. Tent World was excellent in finding the issue with the delivery and also offered in-store pick-up from the Punchbowl store here in Sydney. Tentworld seems to have a good range and the gear is well priced. However the delivery company was absolutely shocking. Maybe a change of courier company will improve the overall customer experience.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you have had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels did have some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and they did work with you to come to a resolution. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to send an email to contact@tentworld.com.au. Happy Camping! Kind Regards, Tentworld team.

Posted 4 years ago

“No stock. Waste of time going there”

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(Archerfield, 4108) - Posted 4 years ago

Posted 4 years ago

“Hi, I have recently had my Intrepidor roof top tent delivered. It had some indents in the box, which I was hoping wouldn’t have been much of a drama. However, on unwrapping the dents went in through the flooring of the tent. I have taken photos and can email them through to you. Please let me know which is the best method of contact from here. Thankyou Rachelle”

Helpful Report

Posted 4 years ago

Hi Rachelle, Thanks for your review. Really sorry to hear this has arrived in this manner! I've just sent you a quick email, if you can respond with the images for review, we'll get back to you with some solutions. Thanks and Happy Christmas ~ Jarrod.

Posted 4 years ago

“Sometimes quite genuinely helpful. Sometimes perhaps a little bit patronising maybe...”

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(Garbutt, 4814) - Posted 4 years ago

Hi, really sad to see this 3-star review. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews