Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fyshwick store- female staff normally better than guys. Half the time they just sit behind counter and you have to go up and ask, then they just point in the direction. Vs females normally on floor and walk you over to what you want- much more friendly & helpful”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Coleman Northern 4 Person Instant Up Silver Series Tent Give 3 Stars as had for 3 months tent good tent but got rubbing in from a strong storm did withstand the wind without breaking but the Ultra-fine, insect-proof mesh can get wore out easy and TentWorld won’t cover it under warranty, they repaired it for free. Advise do not leave anything close to the Ultra-fine insect-proof mesh when it’s windy.”

Helpful Report

Posted 4 years ago

“Their pricing was confusing. My son was excited about a swag price untill we found out it was only for the stretcher but there was nothing saying it was a separate item & no pricing on the swag”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

Posted 4 years ago

“Shop assistant was just short of rude, very sarcastic.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“Hi. No issues with the staff service. When my hex tent arrive the box was quite bashed with one end ripped open so I was concerned about damage to the tent. I have a picture of you want it. Noting we had visitors arriving, I took it out the box to do a quick inspection, and while I had watched the video, I was rushing to check it and not trying to pop it up as it was windy. Somehow I partly tangled two sides with the poles popped the wrong way! Suffice to say it took three goes and a mate helping to sort the Hex tent back to a pop up in 3 mins! Suggestions for you are to zip shut the door before packing as I think that might prevent a tangle and also it seems quicker to assemble from the same point each time, ie start to the right of the door and work around then the opposite to collapse! And don’t hit your head when you pull down the ceiling! We are looking forward to a camping trip now and the chance to use it, without wasting time! cheers john”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. We are disappointed your tent arrived with a damaged box. As long as the product itself isn't damaged during transit, that should be fine. We always recommend setting up in the backyard, as you have done, so that when you need to rely on the tent while camping the process is much easier. Thank you for your review. ~Dan

Posted 4 years ago

“Tent world should review Toll as a logistics partner. Toll has mis placed two deliveries in a row with the last one lost for 11 days before being delivered. Due to this I doubt I will place any future orders.”

Helpful Report

Posted 4 years ago

“I thought it took longer than necessary and the 2 items were sent together but arrived on different days.”

Helpful Report

Posted 4 years ago

“We recently purchase a Coleman Instant Up tent, and when erecting it for the first time, discovered one of the poles would not snap into place and stay erect. We contacted Tentworld in regard to a replacement. We were not offered a full replacement tent but a replacement pole was sent to us. At the time of writing (the replacement pole only being received yesterday) we have not repaired/replaced the pole. I hope it will be as easy as we have been told!! The service has been quick and prompt but, we would have been more comfortable with a full replacement tent.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Shipping was a bit slow as it never shipped in 1 or 2 days”

Helpful Report

Posted 4 years ago

Hi Trevor, Thanks for contacting us. I'm sorry to hear that you were disappointed with the shipping times and I have looked into this for you. Your order was made on Saturday 26/01/2020 it with Sunday 27/01/2020 are both non-business day. Monday the 28/01/2020 was the boxing day holiday. Your order was dispatched on 30/12/2020 which is two business days. I can see you were just unfortunate enough to fall on the weekend and public holiday which made dispatch time longer. Our sincerest apologies~Tentworld

Posted 4 years ago

“Great product, and helpful content on site”

Helpful Report

Posted 4 years ago

“Acceptable - order was severely delayed even though when ordered stated was in stock. Gift after late delivered was nice.”

Helpful Report

Posted 4 years ago

“Although tentworld shipped the item quickly your shipping company has still not delivered over a week later. I suggest changing shipping company as they do not fulfil the delivery time advice that the shop advertises.”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

“Find more expensive than snowys”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

“The store was not adequately staffed which meant long waiting times to ask any questions. Also felt the store layout could use a makeover.”

Helpful Report

(Fyshwick, 2609) - Posted 4 years ago

“Goods haven’t arrived yet”

Helpful Report

Posted 4 years ago

“While the stock they carry is good, the current world climate has left the shelves severely depleted. Staff courtesy was OK. Considering this is the only store in Victoria, they fell short of my high expectations. Online purchasing is good, 1 item arrived on time as planned and with plenty of email update, second item purchased on line item seem to be delayed due to stock arrival. It to was preceded with plenty of email updates on its arrival.”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Thank you for your feedback, we endeavor and strive to improve all the time.

Posted 4 years ago

“Always has a good selection of gear.”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

“I attended the store in Adelaide after finding items on sale online but some weren’t there. The response was we sold out and on another item, we’ve never had it. Had to ask for assistance. My previous experience was with your Ferntree Gully store in Melbourne. Service there was Excellent. Just a comparison of service delivery.”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Delivery took 6+ weeks (Couriers Please) a total disgrace. Their tracing was hopeless and they did not respond to several followups I was forced to make. Their automated email committed that someone would contact me within 24 hours this never happened on any occasion. Meanwhile, I ordered some computer parts from China around the same time, which arrived in 8 days. Tentworld were not interested in helping followup the delivery. When contacted they just stuck to the Covid Line and 'be patient' - once they made the sale, their service stopped - no customer care at all - they had already been paid. I will not be buying anything from them again. Overall summary: Darche Product: Excellent; Tentworld Service: Average-Poor; Delivery: Very Poor-Disgraceful”

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Posted 4 years ago

“I had to chase my orders up.”

Helpful Report

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews