Hi. No issues with the staff service. When my hex tent arrive the box was quite bashed with one end ripped open so I was concerned about damage to the tent. I have a picture of you want it. Noting we had visitors arriving, I took it out the box to do a quick inspection, and while I had watched the video, I was rushing to check it and not trying to pop it up as it was windy. Somehow I partly tangled two sides with the poles popped the wrong way! Suffice to say it took three goes and a mate helping to sort the Hex tent back to a pop up in 3 mins! Suggestions for you are to zip shut the door before packing as I think that might prevent a tangle and also it seems quicker to assemble from the same point each time, ie start to the right of the door and work around then the opposite to collapse! And don’t hit your head when you pull down the ceiling! We are looking forward to a camping trip now and the chance to use it, without wasting time! cheers john