We recently purchase a Coleman Instant Up tent, and when erecting it for the first time, discovered one of the poles would not snap into place and stay erect. We contacted Tentworld in regard to a replacement. We were not offered a full replacement tent but a replacement pole was sent to us. At the time of writing (the replacement pole only being received yesterday) we have not repaired/replaced the pole. I hope it will be as easy as we have been told!! The service has been quick and prompt but, we would have been more comfortable with a full replacement tent.