Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I havent recieved the product yet, however the shipping company used has been herendous. As a courier company, they are slower than standard auspost. The latest ETA I have from them is 3 weeks delivery. I know its COVID, however auspost have much faster options”

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Posted 3 years ago

“I am still waiting for delivery. I am very frustrated. No one can tell me when I will get the delivery.”

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Posted 3 years ago

“There is nothing wrong with Tentworld's range or prices however some improvement is needed in their processes, especially around dealing with the online world. Specifically: 1. You can't use their current online gift vouchers in-store. This is possible with almost all other clicks and mortar retailers that I use. 2. They do not have click and collect, so you have to pay for shipping even if there is a Tentworld store down the street that has the item in stock. 3. Their "we'll match competitors' prices" is unnecessarily complex and introduces delay. You can't do it over the phone, you have to send an email which they will get to one day soon by which time the competitor's price or stock may have changed. Grrrr. In summary a business struggling to adapt to the modern, contactless world!”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for your review and feedback. The good news is, that we are aware of points one and two and action has already been undertaken to correct these and provide solutions. Regarding your final point with our price match policy, it does require some research with our competitor to ensure it is like for like. This includes if they have stock, the price doesn't include shipping charges that may not be apparent at first glance to a particular location etc. We will investigate how our price matching policy can be improved for an expedited outcome. Thank you again for your review and we appreciate your valuable feedback. ~Tentworld Team

Posted 3 years ago

“Goods arrived damaged. Contacted Tentworld, sent an email with photos. Haven't heard back yet,! Disappointing”

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Posted 3 years ago

“i still have not received all that was ordered please call 0419761803 craig”

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Posted 3 years ago

“Long delay on product, much longer than suggested on preorder. Item was shipped day after I raised a query (convenient) with blame being passed on to the shipping company, even though shipping information was received by me once the item was actually shipped. Would not recommend, honestly don’t think I would have received product had I not chased it up.”

Helpful Report

Posted 3 years ago

Hi Tracey, Thank you for your review and feedback. Having investigated the circumstances surrounding your order, the item was out of stock and we had dispatched it to you as soon as it arrived. We are sorry for the delay and we are glad that your order arrived to you. ~Tentworld Online.

Posted 3 years ago

“Ordered two items only received 1x!”

Helpful Report

Posted 3 years ago

Hi Terrence, Thank you for your review and feedback. I have investigated both orders and your tracking information indicates that both have been delivered to you. If this is not the case, please email us directly at support@tentworld.com.au and we shall launch an investigation and see if we can assist further. ~Tentworld Team

Posted 3 years ago

“We got delivered the wrong tent poles. Disappointed there is not a cross-checking / double checking at packing/dispatch stage & asked for a phone call, still waiting. Paid $100 for freight & was a high end tent $1500 that we wanted to test before holiday. This couldn’t happen now however TW were quick to swap them out. Fortunately we were not discovering this on an island somewhere on holiday. Staff at Cairns store have been helpful prior to this too.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We are sorry this occurred and we are investigating how your order was dispatched without all being correct. We are glad that a resolution was provided for you. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Quality gear but took almost 2 weeks to deliver.”

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Posted 3 years ago

Hi, Thank you for your review and feedback. We are glad you are happy with the gear you have purchased from us. We are sorry that your delivery took longer than expected. There are significant delays at this time, however, we are confident that these will start to ease shortly so that packages get flowing again. ~Tentworld Team

Posted 3 years ago

“Delayed delivery and slow to respond to a follow up.”

Helpful Report

Posted 3 years ago

Hi Dhaval, Thank you for your review and feedback. We are sorry that the second part of your order is taking longer than expected. We note that an investigation with the courier is active and we are doing everything we can on our end to have the remaining part of your order delivered. We shall follow up with you for updates directly to your email. ~Tentworld Team

Posted 3 years ago

“Poor customer service. Problems with original order as item out of stock & lengthy delay. No advice provided about status of order so I needed to follow up multiple times.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We apologise for our lack of communication regarding your order. This is an area we are aware of and are actively putting in steps to improve this important aspect of our service. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“I ordered two parcels which took over two weeks from Brisbane and one came 4 days later. I have read this a lot on the feedback. I think for a better client experience Tentworld should look at another courier services”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for your review and feedback. We are sorry that delivery took longer than expected. We shall include your feedback upon our next review of our couriers. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Usually always shop with Tentworld without an issue to date - however, this time I ordered items that were all marked "in stock" although only received 2 of 3 items ordered with no contact regarding my third item. I called customer service - they let me know that they'd made a mistake and it wasn't in stock and that there was no dispatch date known, they would find out and call back in the following 2 business days. It has now been over 3 weeks and I still have not heard back about where my item is or when I can expect it.”

Helpful Report

Posted 3 years ago

Hi Abbey, Thank you for your review and feedback. We apologise that this has happened in this instance. I have emailed you directly in relation to the specific circumstance to the remaining item on your order. ~Tentworld Team

Posted 3 years ago

“Very disappointed had two items on pre order that were refunded and we have received one item and still waiting for 15 items that have not arrived which were ordered 7/12/21.”

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Posted 3 years ago

“Tent took almost three months to arrive (didn’t know this when purchasing) and when it did it was the wrong tent delivered. To ensure we had it for our Xmas holiday we ended up having to go and purchase it anyway from a store on the other side of town. Also they didn’t offer our original $10 voucher as online is a different system to stores. Not an ideal customer experience. The team I dealt with were friendly tho and I understand a lot was out of their control.”

Helpful Report

Posted 3 years ago

Hi Brooke, Thank you for your review and feedback. Having looked into your online order, it does appear that a number of errors had occurred in this instance. We are sorry that this happened to you. I see that we have processed your refund for the original online order. We have some new processes that are still needed to be ironed out. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Great store, great products. Had an occasion to seek assistance for a damaged product. Young person i spoke to about it did not explain product warranty info, instead "investigated", by interrogation ( manager not present). Felt very uneasy. Manager contacted later who made it worse by not wanting feedback on my experience. He was rude and aggressive”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We apologise regarding your recent experience involving your warranty claim. The standard that we set is that our customers feel valued and welcome at all times. This sadly was not the case and we would like to know more about it so that improvements can be made to this integral part of our operations. Would you mind emailing us directly at feedback@tentworld.com.au with the details of your order with the time and dates of the contact you had with us? This is designed to train and improve our staff and ultimately our service to you and our other customers. ~Tentworld Team

Posted 3 years ago

“Was not the best experience , had to ring to hunt up my order after 3 week . Was sent after i rang . Saying that the products and price is good value”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you for your review and feedback. Having looked into the circumstances of your order, it would appear to have been held up due to some items being out of stock at the time you had ordered. We do have the ability to dispatch items on your order that are in stock, although in this case, it looks as though they eventually arrived and all were dispatched immediately together. Sorry for the confusion that was created we are implementing a better communication service to obtain customer instructions such as these faster. ~Tentworld Team

Posted 3 years ago

“I am still waiting to receive my order. You seem to be using the slowest courier in Australia!!”

Helpful Report

Posted 3 years ago

Hi Christopher, Thank you for review and feedback. We apologise that your order is taking longer than we had hoped. If you can send an email to support@tentworld.com.au with your order number we shall lodge an enquiry with the courier to have your order delivered as fast as we can. ~Tentworld Team

Posted 3 years ago

“My last purchase was a camp chair which I needed for a camping trip. I ordered in mid October, it was a pre-order, as it was not in stock with an expected delivery 2nd November and my camping trip started 28th November. My chair didn’t arrive until December. Too late.”

Helpful Report

Posted 3 years ago

Hi Rob, Thank you for your feedback. We apologise that your chair did not arrive to you in the time that it was required. Obtaining stock and their estimates as to when they will arrive is the major challenge that is being faced at present. Items are slowly returning to stock and time estimates are becoming more reliable as time goes on. Prior to dispatching an online order, we are open to cancelling an order for a refund. ~Tentworld Team

Posted 3 years ago

“Great experience until I kept getting spam sent to me from this mob. I opted out from communication but still they spam me with garbage. Very annoying.”

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Posted 3 years ago

Tentworld is rated 4.7 based on 18,984 reviews