We got delivered the wrong tent poles. Disappointed there is not a cross-checking / double checking at packing/dispatch stage & asked for a phone call, still waiting. Paid $100 for freight & was a high end tent $1500 that we wanted to test before holiday. This couldn’t happen now however TW were quick to swap them out. Fortunately we were not discovering this on an island somewhere on holiday. Staff at Cairns store have been helpful prior to this too.
3 years ago
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