Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not really a review of tentworld, because I am always happy with the service when I visit their physical stores, but more a review of the courier company that they use to process their online orders, that courier being Couriers Please, possibly the worst and cheapest courier company in Australia. After watching my tracking go from qld to nsw relatively quickly my package sat in a depot for a week or more then the tracking went blank, so after a few days I called couriers please and asked for a status and after further probing was told by an irate woman they had no idea where it was but they’re team would look into it and would get back to me in 48hrs, after that time I was emailed to say the where looking into it but still no answer, to my surprise the package was delivered 3 or 4 days later but this was around 2.5 weeks after the initial order. To tentworlds defence when I spoke to them after my conversation with the courier they where very thorough and apologetic, but seriously you guys need to stop using Couriers Please it really ruins what is a relatively good experience in store and online.”

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Posted 3 years ago

“I bought one of these as one of my sons had one and it resisted wind well. However, his has just about rusted out in a year of use because the pans supports, with the wind deflectors, as well as the drip tray, are just nicked plated steel. The nickel lifted off after little use and the whole thing is rusty as. Huge difference between this and a Companion stove another son has, which has a stainless drip tray and has not rusted at all. Also there is no low setting with the flame control, it seems to be full on or off on both burners. I am really sorry I bought this rather than wait for the Companion high output model.”

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Posted 3 years ago

“Over one month since order and still have not received darche swag”

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Posted 3 years ago

“Your people/staff need customer service training. Zero communication skills, zero pleasant responses, not even a smile. Lucky your prices are competitive. 😒”

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(Tweed Heads South, 2486) - Posted 3 years ago

“Hi, I have purchased a new coleman tent for $549 and when i was used for first time i saw some torn inside the tent. I went and complaint this to Tent world and they told they will replace the complete tent. But what i got was the replacement of torn part only. Again when i used the new replaced part in next camping i saw a torn on top of the tent. This time I didn't complaint. But I was totally disappointed and not happy with the product and as well tent world service.”

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(Toowoomba, 4350) - Posted 3 years ago

“the product was different from the one I was expecting, it would be important to indicate specific reference of tent for which the replacement part can be used.”

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Posted 3 years ago

“Was going to be a 5 start rating however I asked if they could contact me when some products become back in stock and the response was call in June. This would normally not be an issue however, I just spending an hour on my day off returning a $200 mattress they accidently included in my order the weekend before (I did not pay for it so it was a freebee) the least they could have done was take my number and give me a call!”

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(Nailsworth, 5083) - Posted 3 years ago

“Not very negotiable at all ! Not very customer friendly… Felt like hurry up buy something and go !”

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(Nailsworth, 5083) - Posted 3 years ago

“Cannot recommend the Coleman Double High air mattress. We love it to sleep on... it's brilliant. BUT we're on our second one after the first was losing air after only about 3 outings. Tentworld generously replaced the first one at no charge. Now the second one partially deflates overnight, every night, again on about the third outing. Coleman clearly cannot produce an airbed which holds air. Pity. We loved it while it lasted. Very frustrating. Perhaps another brand might be better? I wouldn't mind paying more money, but the specs for even a lower priced mattress should include "STAY INFLATED FOR ABOUT 9 HOURS".”

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Posted 3 years ago

“I only come because everything is in 1 spot. Otherwise I wouldn’t. I find your staff arrogant at times and almost rude. I spent a considerable amount and asked for a better price and was told no. Bad business in this climate. Very bad. Didn’t have to be much. When people invest heavily in one place you always do something. Surprised at that.”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

Hi Aaron, Thank you for your enquiry. We always endeavour to offer the best possible pricing to our customers on all of our items. For this reason, many of our items have already been heavily discounted. For this reason, the current advertised price is the best price we can currently offer. However, if you do see a cheaper price for a stocked item please send us an email at contact@tentworld.com.au with the link to the competitors pricing, as well as your delivery postcode and suburb, or call your local store and they can advise if a price match is possible. Please see https://www.tentworld.com.au/price-match-best-price-guarantee/ for more information. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“My item delivery was delayed 5 weeks, when the item finally arrived, it was the wrong item. A swag that was valued $40 less then the one I paid for. Tentworld phone service was friendly and helpful, however, the courier that was organised to collect the incorrect item did not arrive the first or second time. The third time, nearly three months after initial purchase the incorrect item was picked up. The new item(original item purchased) was dispatched and arrived three days later. The courier pick u was very disappointing and the fact that Tentworld sent out the wrong swag to start with was very poor service.”

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Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Would not accept a return of product”

Helpful Report

Posted 4 years ago

Hello Andrew, Thank you for your product review We have not declined your return, we have asked for some pictures to be sent in and we can then consider a return as long as the product is in perfect condition as it has been opened and used and is more than 14 days since you have received it. Once we have received your pictures we will be back in touch to advise further. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Staff were rude and not overly willing to assist, I had already QR code checked in and I was told bluntly to check in and when I said I had a staff member challenged me on it, I completed my purchase thinking after that I wouldn’t be going back.”

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(Nailsworth, 5083) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Really dissappointed, i drove all the way to your shop as i was given a gift voucher. So after getting ignored by sales staff i used google and got all the info i needed. I took the item to the counter and after about 30mins of them making call i was advised i could not use the gift voucher in store and had to use it online Only. So after all that i had to go home and order via the internet which meant no chair for me on a camping trip!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Ferntree Gully Manger is rude to returning customers. However the product is fantastic”

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(Ferntree Gully, 3156) - Posted 4 years ago

Posted 4 years ago

“Product was previously opened and parts missing, wasn’t checked before shipping. Contacted when it arrived and asked for express shipping for missing part but it came a week later. Won’t be returning”

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Posted 4 years ago

“Still waiting for delivery from the 8th April now the 20th don't use toll”

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(Midland, 6056) - Posted 4 years ago

Hi, Thank you for your review. We have sent a request for the relevant store to follow this up and they should be in contact shortly. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Purchased a Smarttek Black hot water system just before Easter. The unit has an intermittent problem where it can be set to run at a certain water flow to achieve a 38 degree shower that will work but will flame out some times in future attempts to have a shower with these same settings. It is not a set and forget system like you would expect. I returned the system to Tent World to get a refund or a replacement unit but I found myself having to deal with Smarttek who have been quite poor in their response to the problem. They initially blamed the D cell batteries supplied with the unit because of the time the unit sat on the Tent World shelf (6 months). New batteries made no difference. This is a DOA item that has left me looking to follow up on my consumer rights with this product. To be fair, the Tent World staff have been very friendly which is the reason I've given the review an extra star”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Interesting that Tentworld would ask me to review their service when a $600 item (180 Rear Wing Awning) has not been delivered and appears missing in transit (for over 3 weeks) from my $1000 order. Have received the awning side wall set (Order # W398131), thank you. However, the side wall set is useless without the awning.”

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Posted 4 years ago

“Still waiting on an ETA on the second item of my purchase order.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews