Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site advertises free shipping to most places.....placed order (approx $400 value) for delivery to Perth, then they try to slug you nearly $100 in freight, bare in mind there is a tentworld shop in Perth. So bulk of order was cancelled, and only goods that I couldn't find at other retailers at equal or lesser prices, with was proceeded with...... (Supa Peg tent pegs) Delivery times were OK. PS.... everything else in original order was delivered free of charge by other retailers, & at equal or lesser prices, Tentworld still charged about $17 for delivery of $46 worth of tent pegs. PPS....... Quality of Sup Peg tent pegs is second to none, definitely a good investment, but Tentworlds shipping & delivery policy is in big need of a review & update, considering they have a shop in Perth. Highly unlikely to purchase any goods through tentworld again unless they are the sole retailer.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Hi We purchased an Oztrail 3 x3 Gazebo and 2 x sides and a camping table, the person who served us gave us the 2 sides from a shelf that was marked as $29.99 each, when we got to the checkout they charged us $49.99 each, when we questioned why the difference in price was told what we had was the heavy duty sides and the $29.99 ones were light duty. We went back to the shelf and it was confirmed that the ones we had taken to the counter, by the person who served us, was heavy duty and priced at the lower price. When we questioned the manager, Mark, his response was that someone had put then in the wrong place and that mistakes happen. There was no apology and was left feeling that we were at fault not them. In hindsight the person that served us was obviously either at fault or was inexperienced and wonder if the other questions we asked on the Gazebo were answered with any real knowledge or was he just making it up as he went. Also the response we got from the manager certainly does not give us any confidence to shop or recommend Tentworld in the future. Regards Greg Joseph the shelf where we got them and confirmed that they were marked $29.99 not $49.99”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

Posted 4 years ago

“Average service Unable to reserve item even though multiple in stock & I was unable to get there same day. Required a non refundable deposit to hold even though this is a normally stocked item yet had different terms to the returns policy.”

Helpful Report

(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit as well as your invoice number I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Not sure why Tentworld would request a review for products we are yet to receive! Ordered 16/02 and today is 10/03. So delivery service is below par.”

Helpful Report

Posted 4 years ago

Hi Paul, thanks for your review and I am sorry to hear of this delivery issue. I have lodged a ticket with our support team and they will be in contact with you within 24hrs to work with you to get this sorted. Thank you - Tentworld Team.

Posted 4 years ago

“Bought the Companion 12L pop up water carrier. Very expensive. A great useful idea. However the tap leaks non stop. We used the pink plumbers sealing tape, it helped a little, but it is still leaking. Not impressed to have to keep wiping up the floor, not to mention the waste of water.”

Helpful Report

Posted 4 years ago

“Product good. Feedback good. Just get people with more HUMAN skills answering emails. They respond as "automata" and not in a nice way...”

Helpful Report

Posted 4 years ago

Hi, really sad to see this 2-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to feedback@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 4 years ago

“Ordered the Oztrail Nullarbor Double Hood Sleeping Bag. Unfortunately, the quality was very poor - what I would expect from a Kmart level purchase. The fan is good, looking forward to trying it but do wish it had a stand in addition to a hook. Customer service was very responsive. The returns process was disappointing.”

Helpful Report

Posted 4 years ago

“We purchased the hex screen shade and while we love the product, we have noticed a manufacturer default at the zip where the stitching is not sturdy and will potentially rip. We raised this with Tentworld and we were told to get in touch if or when something goes wrong with it. Not happy with that response, a $500 product from a well respected brand would have expected better service then that.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department for further investigation and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping, Jamie-The Tentworld Team

Posted 4 years ago

“I phoned to confirm a purchase was in Sydney stock.....because I needed it urgently. Your operative check and confirmed Sydney stock....but a few days later got an email saying that it was not available ex Sydney but it would get sent next day. Then another email said there was a second delay. By now it was too late to source another supplier. Otherwise it would have been a good experience.”

Helpful Report

Posted 4 years ago

Hi Murray. Thank you for your review. All online orders are dispatched from our SE QLD warehouse and not from stores directly. Please see https://www.tentworld.com.au/shipping-delivery-information for more information. We do apologise for the delay in dispatching your order and do our best to keep customer's notified of any delays during this busy camping time. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“It’s not tent world but the couriers they enlist to deliver their products. It took over two weeks from the time it left tent world to deliver my last order . I will not use tent world again unless I can choose an alternate courier. Note I have had the same issue using this courier with other retailers.”

Helpful Report

Posted 4 years ago

“In any world, waiting over two months from order to receipt of product is simply poor form. Likely a first and only time customer of Tentworld. On the positive side, very happy with quality of product.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers as soon as we get any new updates. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks Jamie Tentworld online team.

Posted 4 years ago

“Delivery of our sleeping bags was very, very slow: the carriers took a long time to get them us and as a consequence we had to go on our camping trip minus bags, even though we ordered them way in advance! Not sure why Tentworld is using this second rate carrier when Aus Post is so fast and reliable these days....”

Helpful Report

Posted 4 years ago

“I was a little disappointed and would have purchased elsewhere if I had known it was not in stock”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“Not impressed with staff. Young ones discussing their weekend behind the counter and their party, who was drunk etc.”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

“Waited 4 months for a product that was advertised as 'ships next week'. Good price.”

Helpful Report

Posted 4 years ago

“Need to change delivery company .”

Helpful Report

Posted 4 years ago

“Before I always buy camping things form Snowys, this is my first time buy from Tentworld, unfortunately I got some delivery problems from couriers, your service team solved the problem for me was good, hope Tentworld choice a good courier service for all customers. Thanks! David”

Helpful Report

Posted 4 years ago

“The staff make you feel uncomfortable coming into the store. You are watched like a thief even after spending in store in excess of 5k. You hear staff constantly apologising for incorrect orders being placed. They promise items with no taking into account the current economic climate.....”

Helpful Report

(Toowoomba, 4350) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Person who served me was rude and made me feel silly. Product scanned at wrong price. Ticket was wrong and I was made to feel bad about it.”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“When I requested to know what the total price would be for four items, the salesperson checked the prices online and returned to me with a quote of $195.00 When I got to the checkout, the price requested was $195.78 When I questioned this amount as being different to the quoted price, I was told "Don't be so stingy, it is only 78 cents". Please tell me when a quote is not a quote, and also when did name calling become an acceptable practice when serving customers.”

Helpful Report

(North Ipswich, 4305) - Posted 4 years ago

Hi, really sorry to hear you're unhappy with your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews