Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,935 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product did not reach us by Christmas time as hoped because we were not able to pay for the product by credit card over the phone. We live in a rural area and like to shop as locally as possible rather than online all the time. Toowomba store being our closest was very helpful right up to the point of payment and then we were told that we would need to come in to pay for the product. (2hrs drive). This is an antiquated payment system. I would encourage you to look at alternative payment options.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Haven’t received goods yet, as it’s stuck at Toll, not happy😡”

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Posted 5 years ago

“Delivery date changed 3 times, and in the end the item that was purchased as a gift didn’t arrive on time.”

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Posted 5 years ago

“I have yet to receive my online voucher.”

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Posted 5 years ago

Hi Sue, Thank you for your review. We have checked on your order and based on the details from the order the voucher was emailed to you on the 21/12/2020. Can you please check your junk mail folder as it may have ended up in there. If you can not find it please give us a call on 07 4634 4150 and we will try and resend it to you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 5 years ago

“good products, on time. Very difficult to contact Ferntree Gully store on phone. need more staff during bussy times.”

Helpful Report

(Ferntree Gully, 3156) - Posted 5 years ago

Hi Noel, Thank you for your review. We are doing our best during this but period and do apologise for any inconvenience caused. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 5 years ago

“Poor customer service bad attitude when having to return items. Not a customers fault that the items are faulty”

Helpful Report

(Midland, 6056) - Posted 5 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 5 years ago

“When you see something on the website and it indicates it is in stock you make an assumption that you will receive it in an appropriate amount of time. You then may get an email to say it will take four months to arrive. Know this fact I would be reluctant to purchase from tent world again over the net. Cheers”

Helpful Report

Posted 5 years ago

Hi, sorry to read about your experience.When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day... So it seems like something bad has gone wrong with your purchase. Can you please email your order details to contact@tentworld.com.au so I can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 5 years ago

“Long wait for delivery and then they mixed my order with someone else. Plus the cover to the fridge didn’t fit”

Helpful Report

Posted 5 years ago

Hi , really sorry to hear you have received lid that did not fit. The wrong Item arriving can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 5 years ago

“Terrible delivery arrangement, have to get one from local store and now in process of arranging return/refund. Customer service officer is helpful though so far.”

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Posted 5 years ago

“I ordered a tent with a 1 day dispatch time as I hoped to get it within 2 weeks for a trip after Xmas. The tent got dispatched few days after the purchase but got stuck in Toowoomba for another 3 weeks and after numerous queries with Toll and your team, finally delivered 3 weeks after purchase. It would be great if it was followed up earlier. ”

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Posted 5 years ago

“I finally received my mat almost 4 weeks after ordering. My son didnt get his xmas present. Not good as my first experience buying from Tentworld. Had to drive two hours to give my son his xmas present a week after xmas.”

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Posted 5 years ago

“ordered Yeti backpack esky late october 2020 still not recieved 5/01/2021 no emails texts etc. still waiting”

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Posted 5 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see based on the connote that your order was delivered yesterday. If this is not the case can you please email support@tentworld.com.au with your order number in the subject line? Kind Regards, Tentworld team.

Posted 5 years ago

“Received two emails notifying of a delay in dispatch of our tent. Although allowing 3 weeks before our camping trip, I acknowledge that these things happen. However 5 days after receiving the second email to say the new expected date was 8th Jan, it was then dispatched. It then sat in a depot in Sydney for nearly a week but this was down to the courier. Had to arrange for someone to take collection of the delivery as after thinking we may actually get the tent for our trip, it didn’t arrive in time.”

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Posted 5 years ago

“It’s my first time purchasing at Tentworld and I must say it was a different experience. I received a notice of delivery but only has 2 items out of 3 ordered. It was when I enquired I was advised the 3rd item will arrive in January due to out of stock. Within a few days of the advise I received the third item with the package arrived unsealed. I would say I was disappointed with the communication and the delivery process.”

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Posted 5 years ago

“Still waiting for my 3rd item (bunk beds). Had been informed there would be a delay and an offer to cancel the purchase but since then I have t heard anything from you and do not know what the status is. For the two items that did arrive I am happy with your service and would rate excellent.”

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Posted 5 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers as soon as we get any new updates. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks Jamie Tentworld online team

Posted 5 years ago

“Product was poorly wrapped and took over 2 weeks to be delivered”

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Posted 5 years ago

“Upon opening my 2P hicking tent it became obvious something was wrong. The instructions said take out the three poles when i only had one? I will return this for an xplantion and replacement or refund. Frank”

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(Ferntree Gully, 3156) - Posted 5 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures/video showing the problem and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 5 years ago

“product in the catalog takes you to a 404 page”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. If you can please send an email to contact@tentworld.com.au with the product this is happening with and we will get this looked into for you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 5 years ago

“Product seems ok so far but took about 16 days to get from Brisbane to Sydney.Not their fault but if they insist on using couriers please as their transport company they will be out of business in no time.Couriers please should be taken to court by businesses who are receiving bad wraps for their lousy and untrustworthy transport.There are thousands of reviews about this courier company with a rating of 1.5 out of 5 stars Get rid of them now before they ruin your business”

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Posted 5 years ago

“Through no fault of tent world but who you use for freight forwarding is not helping your customer service. Pls look to change contracts with your forwarder asap! missing orders and follow up on incorrect parcels”

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Posted 5 years ago

Tentworld is rated 4.7 based on 19,935 reviews