Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t like people advertising free delivery and when you go to pay it’s not available”

Helpful Report

Posted 4 years ago

“Customer service regarding clearly defective product was pretty average. No actual product design confirmation. Just staff guessing and suggestions. Too hard”

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Posted 4 years ago

“I ordered 2 fly away and 1 arrived broken. I have been trying to contact someone from Tentworld regarding this. I'm sure my email address will confirm my order. Hoping you can help. Tracey Kelley”

Helpful Report

Posted 4 years ago

Hi Tracey, sorry to hear of this issue. We would love to help fix this for you. We can be contacted at support@tentworld.com.au or (07) 4634 4150 for any future sales or support enquiries. I have sent you an email about this issue and we look forward to helping. Thanks - Ash.

Posted 4 years ago

“We didn’t get the item we wanted and we had on order from august o receive it by October and then got an email the day it was due to arrive to say it wasn’t in stock. The lady I spoke with on the phone didn’t help me with other options they might be similar to what we wanted to purchase. I then asked fo a refund,which was an easy process bit disappointed”

Helpful Report

Posted 4 years ago

Hi Amber, Thank you for your feedback. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I have a bed I can’t use it has a bar up the middle of it there was nothing to show this on the sight I was on”

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Posted 4 years ago

“I bought a knife for my kid's birthday present. When it arrived, box were broken with a large cut in the middle. The knife and case had scratches as if it has been displayed in the shop or someone used it. When it was ordered, it appeared that there was a stick, saying despatch within 1 business days, but I got a message saying there isn't any stock.”

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Posted 4 years ago

Hi Shintaro, Thanks for your feedback. I'm so sorry this has happened! I've sent you a quick email, hoping we can assist with a resolution. Thanks ~ Jarrod.

Posted 4 years ago

“Purchased a camp chair and within 1 hour it broke.”

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Posted 4 years ago

“Item never arrived, and finally had to request a refund (which was quickly at least) When I first ordered, i knew there would be a slight delay in them getting the item, but this was waaaaay too long, and given the EXCESSIVE delay, I would expect them to initiate an explanation. I had to write a few times and both times received a reply that included this line: "We are currently preparing your order for shipping." But this clearly was not the case. Maybe it is not always like this but this is my one (and probably only!!) time purchasing from Tentworld.”

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Posted 4 years ago

Hi Kyla, Thanks for your feedback, We are disappointed that stock did take far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We apologise for the delay, and if we can assist further, please do not hesitate to contact us again. Thanks Jamie Tentworld team

Posted 4 years ago

“I was able to order more items than they had in stock. They delivered the majority of the order promptly, but have been very poor at advising what is happening with the balance. Have been waiting for 3 weeks.”

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Posted 4 years ago

“It’s a pity that I ordered a product and accessories then am told that the product is not available to only then be sent the accessories. Of course these are I good t9 me without the product.”

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Posted 4 years ago

“They are not worth the money, so wrongly advised they don’t blow enough air”

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Posted 4 years ago

“The unit I purchased I could not get to work at all and I needed it for my holiday on the 9th of November and I am told that we have to deal with the manufacturer so I will probably not get that unit in time and will need a replacement one so I will have to buy one as I need it for my holiday - I am sick of getting stuff that doesn’t work... so yer NOT HAPPY AT ALL”

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Posted 4 years ago

“Still waiting on half the order can’t give real review till all recieved”

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Posted 4 years ago

“Product never arrived, Still waiting for a response on where the delivery is.”

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Posted 4 years ago

“Not the best experience, purchased online a Helinox Zero Chair but 4 days later no shipping information, (Tentworld advises next day shipping) when I phoned to chase up was advised it was being picked as we spoke on the phone! A week later still no shipping information then when phoned a 2nd time was advised no stock! No communication from Tentworld advising of the issues at all though... Refunded promptly”

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Posted 4 years ago

“Was dissapointed in the customer service to be honest. Item was $60 cheaper at multiple places elsewhere. When I requested a discount of $20 so that the item would be $400 which was how much our team had put together for the gift there was no assitance or even attempt to help.”

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(Ferntree Gully, 3156) - Posted 4 years ago

“Delighted with product however found service poor. I gave my correct name & email 3 times & it was delivered under my old name. I waited weeks for a simple item to travel 3hrs distance & a serious lack of communication made it frustrating to find out anything. I guess in the long run its all just history now hey as the product is fantastic.”

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Posted 4 years ago

“Still waiting one month for delivery 😡😡😡😡😡”

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Posted 4 years ago

“Product was what I expected but the delivery was only 1 star - took several days and wasn't delivered to the correct address which required me to do a 40 minute round trip - find another courier company please!”

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Posted 4 years ago

Hi Chris, Thank you for taking the time out of your day to leave this feedback. We have forwarded it to the relevant department. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I’m still waiting for a product that p paid for. You advertised it for sale and l bought it in good faith as all the others were out of stock and as it turns out you are too”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews