Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went online to see if what I wanted was in stock - website showed it was. On arriving, 3 staff members behind counter talking. No assistance offered. I approached staff member who showed me where to locate item. Product not on the shelf. When checked, was told there should be 3 in stock. Staff member could not locate any where they should be. Staff not interested in searching any further. I had to order item, pay up front and now await a call when item in stock. Extremely poor customer service. Will think twice about going back to what used to be a great store”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

“Your delivery times are poor and lack of stock is letting you down, ive waited six weeks or more for some items”

Helpful Report

Posted 4 years ago

“Went in to get a Coleman eventemp with some vouchers which was given online and in store and wanted to use it all at once to purchase the gas stove. After spending quite an amount of money in tentworld we thought great, we can use these vouchers to buy a gas stove we really needed. The manager at prospect in Adelaide was not very friendly, in fact not a ‘people person’ and couldn’t even maintain eye contact while we spoke to him. Long story short, we were able to combine the vouchers to use in store and got the gas stove but not to the original amount. I believe ‘Dave’ was unwilling to help as a manager, sarcastic and said “we don’t owe you anything because these vouchers were a promotion” and stared down at the kids every time we went in to the store. To be honest we would quite willingly return everything we have purchased from the store and go elsewhere. It puts a bitter taste in your mouth in dealing with such an awkward individual. That was our last trip to tentworld, we will be going to Snowys from now on.”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

“Hello - I have still not received my item !!!!”

Helpful Report

Posted 4 years ago

“I am still waiting on Tentworld to confirm the details around when i'll receive my tent and also to confirm when i'll get all the other bits that i've requested. It will be appreciated if Tentworld can keep me updated a little bit better regarding my order and how they are tracking”

Helpful Report

(Midland, 6056) - Posted 4 years ago

“The item I purchased was not in stock and took a long time to arrive. It was a present for my son, so the wait was frustrating.”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for taking time out of your day to leave this feedback. We have let the relevant department know, and do apologise for the delay with your order and hope your son is enjoying his new . If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Was really difficult to shop online. I purchased 3 oz trail camp bunks and postage calculator on the site was $323 which was shocking. I then tried to put in a pre order to pick up in store and was told a sales representative would be in touch and they never did. I then had to call HQ and spoke with a great guy who took the order and organised shipping for $100 and from then on it was smooth sailing but it was a total pain to get that far”

Helpful Report

Posted 4 years ago

Hi Jason, Thank you for taking the time to leave this feedback with us. Sorry to hear that you had a rocky start with us, but glad to hear that we were able to get there in the long run and get an order completed for you. We will send this feedback to the relevant department. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I have only received one of my four items 😒”

Helpful Report

Posted 4 years ago

“Delivery was fast. Product did not meet expectations. When returned, was made to pay postage for both ways, which is not clear in the Return policy”

Helpful Report

Posted 4 years ago

“Lack of stock is letting you down, ive been waiting over a month for some items”

Helpful Report

Posted 4 years ago

“Purchased a product online only to be told that they were out of stock. This was very frustrating as I had to delay my plans while I sourced another product.”

Helpful Report

Posted 4 years ago

“Tent fly screen came with holes in it requiring repairs. The product minus this defect was good value and design.”

Helpful Report

Posted 4 years ago

“Delivery took a little while, which during this time is understandable, however the poles were missing from the swag I purchased and I'm still waiting for them to be delivered 2 weeks on from the swag delivery.”

Helpful Report

Posted 4 years ago

“The products are fine and prices good. But the customer service is letting you down. Staff are unfreindly and always seem to be trying to upsell. Also, I recently had to return a faulty lantern after just 1 month. I had to make two trips back to the store to have the lantern first sent away and assesed, and then to pick it up. I don't think that's acceptable for such a low cost item. Also, I had to call the store to get feedback. And when I did, the staff member was abrupt and unhelpfull. Just not a good experience.”

Helpful Report

(Tweed Heads South, 2486) - Posted 4 years ago

Hi Layth, Thank you for taking time out of your day to bring this to our attention. We have forwarded this onto the relevant store as feedback as we are always looking for ways to improve our service and the way we conduct business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I had to chase assistance and the guy at the counter was on the mobile phone and wouldn't acknowledge that I was standing there! I am getting tired of being second to phones!!Maybe I need to stand in the shop and ring for assistance!! This,of course is a general comment!!”

Helpful Report

(Nailsworth, 5083) - Posted 4 years ago

“Service was good however when enquiring about a holder for the 1gallon containers I was first told they do not make them. After stating they do the sales woman stated that the only to purchase the holder was directly from yeti. I have ordered one through Rylands in Townsville without any problems. I assume your staff do not know what they are tslking about”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

“We purchased and paid for 3 sleeping bags at Lawnton. Only 2 were in stock so they were to order one to be transferred from another store. After a couple of weeks I followed up to be told they were expecting a delivery on Thursday. I called Friday and was told they did not get it. We ended up driving to your other store to pick it up ourselves.”

Helpful Report

(Archerfield, 4108) - Posted 4 years ago

“After purchasing I received a follow up email tellling me my delivery had been delayed, ie that there was no stock to fill my order (but it was coming). After a further delay I engaged in an email conversation basicly asking if the product could be delivererd. Responses were reduced to - do you want to cancel your order. 1. I am unsatisfied to have been sold and paid for an item not in stock. 2 Follow up support did not seem to have the full story and would not give me a clear answer - other than a siimple response of a revised "possible" shipping date - or "cancel" your order. I would be unlikely to trust items are held in stock in future. Appears to be an inventory failure.”

Helpful Report

Posted 4 years ago

“Tentworld has alway been nice to deal with but disappointed that products that are listed as available in store are not when reserved and the only response is text message effectively saying too bad. In fact the product is still listed as available in the VIC store! https://www.tentworld.com.au/buy-sale/thermarest-prolite-plus-self-inflating-mattress-regular”

Helpful Report

Posted 4 years ago

“complete lack of communication when items no longer available after ordering was disappointing.”

Helpful Report

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews