Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please see below ...”

Helpful Report

(Toowoomba, 4350) - Posted 4 years ago

“I called to make sure that my order of a MSR stove would contain all that was needed in order to use it. When it arrived it turned out that the special MSR fuel container/bottle wasn’t a part of the purchase, therefore it was a useless purchase for me, since I couldn’t just find the bottle in the middle of the outback.”

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Posted 4 years ago

“When ordered tent was said to be available and now looking at a 1-2 month wait”

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Posted 4 years ago

“Corner steady plates bolts bent when minimal weight applied, returned product store would not give refund forced me to buy another product (book) said a refund was in the too hard box. Very disappointed probably won't return to this store.”

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Posted 4 years ago

“Tentworld often appears in the search results when I’m looking for items related to caravanning, camping, hiking, etc and often the prices are competitive however, as a resident of Tasmania, when the Tentworld postage costs are included, the competitive price advantage disappears. When looking at a recent $99 product (small 500g item), whilst it would have been Free Delivery to much of the country, the postage to Hobart would have been an additional $16. A quick check on AusPost and the product would have fit into a small post bag for the sum of $9.20 (including the bag) to post to anywhere in Australia. I would’ve thought that as a state that has a large caravanning, camping and hiking industry Tasmania would be a prime market, but this gives the appearance that those of us in Tassie might be subsidising the Free Delivery provided to mainland locations.”

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Posted 4 years ago

“Prefer to be advised at point of purchase if item is going to be on back order for numerous weeks rather than finding out after other items arrive!!! Plus the chair that we finally did receive was in terrible condition with rust on it and the fabric was all torn! When seeking refund or replacement a very difficult task in itself! Not great”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. I do apologise for the delay in your initial order and the condition it arrived in. All goods sold on our online store are new, from the factory - so something has gone wrong there. I understand that our after-sales support team are working with you on a solution. If you have any questions, please don't hesitate to reach out. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“I didn’t purchase from you as what I wanted was not in stock and it took 2/3 days to inform me of the situation, so I had to go elsewhere to get what I needed in the timeframe I wanted. On the plus side the refund time was quite acceptable. Regards.”

Helpful Report

Posted 4 years ago

Hi Doris, Thanks for your feedback. I do apologise for any inconvenience this caused. I have looked at the history and from what I can see, we notified you at the earliest time we could - the next business day after your order. Of course, it doesn't help there was a weekend between the two days in question! Please let us know if there is anything further we can assist with, we would love the opportunity! Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“I usually have a good experience purchasing my gear on line with Tentworld, but on this occasion it has been poor. I ordered a OZtrail Pioneer Solar Shower on 24/06/2020 and it has still not been delivered. I have received 3 emails from Tentworld advising each time that my delivery has been delayed and stating a different new delivery date each time. I just checked on line and the same product still does not say it is out of stock and it still claims to be delivered within 5 business days. Had your website stated it was out of stock at the time of my order, I would have ordered it elsewhere and been able to use it for the past month. I know you have offered to refund my money thank you, but that isn’t the point, you should disclose the item is out of stock before taking my money in the first place. That’s why I shop local And not overseas.”

Helpful Report

Posted 4 years ago

“I still haven’t received all of my items and the ones that I have got were late,”

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Posted 4 years ago

“Saying in stock on website to only have one of the three items order dispatched the next day.”

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Posted 4 years ago

“Products were good but it took forever to arrive. One of the products was supposed to leave the warehouse in a day but took a week. The second one took another week.”

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Posted 4 years ago

“I am missing half my order!!!”

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Posted 4 years ago

“Never has goods in stock that are advertised so it takes weeks to get what I order happened twice now”

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Posted 4 years ago

“Still waiting for the rest of my order to arrive”

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Posted 4 years ago

“I find it helps if you have the product in stock before you sell it, the only reason I give you 2 stars is because your staff have been helpful. Still waiting for my order!!!”

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Posted 4 years ago

“The item I ordered was not in stock and then after changing the order I was sent the wrong item. Customer service were helpful though.”

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Posted 4 years ago

“Item I bought had a fault - when I called to advise the person wasn’t that interested and made no attempt to find a solution”

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Posted 4 years ago

Hi Steve, sorry to hear you're having problems with your purchase. We'd love to find out more about the problem. If you could send an email with the details through to our support@tentworld.com.au team we would love to look into this further.

Posted 4 years ago

“I havent received my order yet, when i ordered it there was nothing to advise that the item would be delayed or on back order. I rate tentworld quite highly but would have preferred to know that there was a delay prior to ordering so i could have purchased another item in store.”

Helpful Report

Posted 4 years ago

Hi Samantha, Thanks for your feedback. I do apologise for the delay on this one. We've sold more camp ovens this year than we ever could have anticipated. Unfortunately, both we and our suppliers ran out of stock quite quickly and it's been a tough road getting these re-stocked and orders fulfilled. I do apologise for the inconvenience this has caused. Thanks and Happy Camping~Jarrod.

Posted 4 years ago

“Took a long time to receive order”

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Posted 4 years ago

“Told item was in stock 4 days later told it was out of stock and waited almost 2 weeks”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews