Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was actually a disappointing experience as it took too long for my order to be processed that there was no longer any stock of the main item in my order HOWEVER the order was partially filled (3 days after my order was placed) without making contact with me. The day after they shipped the partial order, I get a call to advise the last item (main item) was out of stock & no longer to be stocked. I could not cancel my order as it was partially filled and in transit and was asked if I wanted to swap it to something else. They ended up doing a refund. If, when the order was partially filled, there was no remaining stock, I should have been contacted then. I would not use the online purchasing again as the system / processes clearly do not manage the stock / orders appropriately nor in a timely fashion.”

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Posted 5 years ago

“Never got my item, was put off twice”

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Posted 5 years ago

“you have double charged our credit card”

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Posted 5 years ago

“This was a 5 x the same item order. It was dispatched as 3 separate shipments, 1x1: 1x1 and 1x4. The middle shipment went missing and had to be chased before it was ultimately received”

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Posted 5 years ago

“Still have not gotten order! Very slow shipping. It has been almost 3 weeks, and now you are asking for a review. Sorry, not happy.”

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Posted 5 years ago

“didnt recieve tent, lost in mail”

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Posted 5 years ago

“My brand new lid leaks”

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Posted 5 years ago

Hi Simon, I'm so sorry to hear this. How disappointing! I have just sent you a quick email so that we can assist with resolving this. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“took way to long to be delivered 16 days will not shop here again”

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Posted 5 years ago

“Will not rate at the moment I've just emailed you about the product being faulty so at the moment not a happy chappy!!!🤔”

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Posted 5 years ago

Hi, I'm sorry to hear this! I can confirm we have received your email and we're working to resolve this as soon as we can. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“Was very disappointed, products not packed very well and on delivery was broken”

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Posted 5 years ago

Hi Liane, Thanks for the feedback and sorry one of your items arrived damaged. It's certainly not what we'd hope for. We have another one in the post already to you. Hopefully, this one will have a safe trip in transit and arrive shortly. Thanks again - Ash.

Posted 5 years ago

“Haven’t got it. Ordered on 3 Apr”

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Posted 5 years ago

“Ordered on 3 Apr, still haven’t got it. :(”

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Posted 5 years ago

“Lack of service”

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Posted 5 years ago

“I received an update via email saying the item I ordered is on back order and to feel free to ask any questions, to which I did. With all the borders being closed will this delay the delivery of the sink I ordered. I never received an answer. A week later I received another email telling me the item has been shipped. that was on the 30th March 2020 I am still waiting for it., The tracking number still says its in QLD. I have received other parcels from other shops in QLD but not the sink. I understand times are tough but communication would of been very helpful.”

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Posted 5 years ago

“I still haven’t received my parcel. It’s done a lap around Australia. The price of shipping is a bit steep! You would think after spending over $100, you shouldn’t have to pay over $100 in shipping costs for it to take ages to receive.”

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Posted 5 years ago

“Very disappointed in their customer service. Due to the government restrictions for COVID-19 I had to cancel my order as we were not allowed to travel and had to cancel my entire order as I had lost my job. Both of which were communicated to Tent World immediately who had advised me that part of the goods had just left the warehouse and due it being a change of mind they would charge me $56 Odd return shipping. To save passing on the delivery fee, of which we exchanged a few emails and phone calls, customer service could have told the driver not to deliver the package and return it to the warehouse. Failing that, Tent World could have waved the return charge fee as a once off due to the restrictions the government had imposed. Found the whole return process opportunistic.”

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Posted 5 years ago

“The goods have not been received as yet.”

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(Warehouse) - Posted 5 years ago

“I thought I had ordered a Primus light only to receive something that looks similar but not the blue light on the original order.....strange that I was not informed of the change......”

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Posted 5 years ago

“I have been waiting for nearly 3 weeks to get a ($169.)White Yeti seat cushion for my Tundra 45. I was told by Tentworld that the warehouse never received my order. After much enquiring by me and to be told by the sales person that they would ring me back( which they never did) and only getting the runaround with no answers I decided to refund my deposit. Poor service and very poor supply chain.I tried to support my local shop but if I had ordered it online I would have received my item by now.”

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Posted 5 years ago

“Purchased product was on sale elsewhere a few days after purchase but tentworld refused to pass on the discount. Understand they are entitled to do so and were sticking to the black and white but it was a $20 discount on a $300 product and would have made me a very happy and loyal customer if they chose to do so.”

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Posted 5 years ago

Tentworld is rated 4.7 based on 18,986 reviews