Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for our purchase to arrive”

Helpful Report

Posted 5 years ago

Hi Lyn, Thanks for bringing this to our attention. According to the tracking, this parcel was delivered over 10 days ago. I have emailed you directly about this, so that we can resolve this together. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“I have only received halve of my order after 14 days that I ordered.”

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Posted 5 years ago

“The ordering process was simple and Tent World support is readily available... but the delivery service they use is rubbish! If you're not at home when they deliver and there is no safe place to leave it (which is the case for most people living in apartments), they won't drop it off at Australia Post. Whilst they have options for redelivery, they will only deliver during business hours and cannot guarantee a day or time (even if they promise it over the phone). I arranged redelivery to my home address with 5days notice so I could make arrangements to be home, and they didn't manage to get it to me as planned. And if you ask for it to be redirected to a PopShop collection point or an alternative address, they make the buyer contact tent world and arrange a new consignment note for delivery. Organising redelivery is not as simple as they make it out to be. Have fun chatting to the overseas call centre of you delivery doesn't go to plan. I won't be using the online store again because their delivery service is unreliable.”

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Posted 5 years ago

“I sdtill have not received the item i ordered a month ago, due vto it being on back order.”

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Posted 5 years ago

“I have left a detailed review on your Face book messenger”

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Posted 5 years ago

“Scratched bed upon delivery. Upon opening packaging we noticed the bed frame was scratched. Not sure if this was done during shipping or if we were chosen to be gifted a dud from the store. Bed works ok and is comfortable.”

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Posted 5 years ago

“I haven received it yet”

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Posted 5 years ago

“Th service was fine, however there seems to be a problem with connecting the solar to the powertop. First trip out, battery latest for 1.5 days and then nothing. Correct Anderson plugs not supplied to make things work. Really disappointed with the advice on this part.”

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Posted 5 years ago

“your returns policy, I was told that I had to pack the product to return which would have meant that I had to go to the shops to buy and then pack the item and go to a post office to return and for me easier just to go to a store and there was a fault with the product and don't see why I should have to go through this crap.”

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Posted 5 years ago

“Gripe is probably more with the deliverer than the supplier. Delivery was pretty slow and product arrived in a damaged state (but fairly easily repaired to a usable state).”

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Posted 5 years ago

“Twice now I've ordered food for a hiking trip to be informed later they are out of stock for some items. So I've had to buy goods at a different retail store last minute.”

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Posted 5 years ago

“Don't use couriers please. I'm still waiting for gazebo”

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Posted 5 years ago

“While I do not have an issue with the service at Tentworld. The delivery element needs to be revisited. the item I ordered has still not been delivered a week and half after ordering. Auspost appear to have no interest in, locating where my parcel is and delivering it.”

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Posted 5 years ago

“Did not despatch when agreed despite the time being in stock. The chosen shipper had tracking in a complete muddle.”

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Posted 5 years ago

“The "Black Friday" sale price was the their normal every day sale price.. yes discounted from RRP but still the same price they advertise on any give day at their store. Found this out when I ordered the wrong part online in the black friday sale and had to go to the store to replace it for the correct item 2 weeks later. Staff service are always more than healpful when your in store!!”

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Posted 5 years ago

“No information on delivery, ended up taking 2 weeks longer than Australia Posts website suggested that a standard delivery would take”

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Posted 5 years ago

“by sending my order when promised. I ordered and paid for, a large tent, 2 aluminium stretcher beds and a blackwolf pillow. After taking my money the lass said there was a wait of upto 3 days for the tent did I want to have the other (which you had) delivered and the tent later or all together. To make things easier for you I said all together. The tent arrived but nothing else. On ringing the lad said the stretchers will be a few days up to a week before they are delivered as they had to order more in. I go away very shortly and may have to borrow a friends.”

Helpful Report

Posted 5 years ago

OOPS! I've taken a quick look at your order here and can see that we did in fact mark your order not to be split - as per your request. Despite this, for reasons unknown right now - it was split anyway. We're talking to the team member involved to make sure that they do follow any order instructions given. Even worse, when it was split - for some reason your Pillow & Stretchers have been sitting in a limbo status ever since. We're looking into how this system error has happened, and how we can stop it in the future. Very sorry that you've suffered because of these errors. Our Customer Service team will be contacting you shortly to try help with resolving this issue for you. Please be assured, that 99% of the time we do get it all right. Sadly in this instance, we havent and for that we're all very sorry here. I hope that you do decide to give us another opportunity in the future and that we can impress you then! Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

“you already got an email regarding my transaction on the 20.11.19 - nobody bothered to respond. I also unsubscribed 2 weeks ago so I shouldn't have even received this request”

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Posted 5 years ago

“Carry more stock.”

Helpful Report

Posted 5 years ago

Hi Bernard, sorry for the delays with your order. I've taken a look at the item you've bought, and can see that our current targeting stock holdings is not sufficient for how popular this item is. We're also in discussions as to how this fell through the cracks and required you to write this review for us to identify the problem. There are a few suggestions going forward on how we can manage that. Sorry it took your review for us to find it, but looking forwards this reviews really helped us improve. Thank you. Kind Regards & Happy Camping ~ Jon

Posted 5 years ago

“After waiting over 2 weeks for a delivery we were told, after I chased the order, that they couldn?t supply our tent. My only option was to pay an extra $160 to upgrade. This was not what annoyed me the most, I asked them to hold stock for 2 days while I transferred some money and they would not put a hold on my order, even though they were very happy to hold into my $640 for 2 weeks with NO COMMUNICATION. If $640 is not enough to put a hold on a product, I am absolutely baffled. I do not feel this is very good customer service at all, I will not be doing any further business with them.”

Helpful Report

Posted 5 years ago

Hi, thank you for this feedback. Sorry that we ran out of the original tent you bought it was discontinued - to be replaced by the one you bought - the Coleman Instant Up Northstar 10 Lighted Darkroom. In regards to the upgrade, absolutely we should have been able to hold your tent whilst we waited for your money transfer. This is something that we already do offer - sorry you were not offered this. I will remind the team that this is something that we can definitely offer. In regards to your complaint about the lack of communications regarding the status of your original tent purchase, I am very sorry about this and I am investigating what went wrong here. We normally do much better on this front. Thanks again for your feedback, sorry to hear you do not intend on doing business with us further. I hope that in the future, should you give us another opportunity we'll be able to impress! Enjoy your new tent! It's definitely a great upgrade! Kind Regards & Happy Camping, Jon

Posted 5 years ago

Tentworld is rated 4.7 based on 18,986 reviews