Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

Visit Website

Write Your review

Tell us how Tentworld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received Aluminum table and had a couple of dents in it”

Helpful Report

Posted 4 years ago

Hi Shane, Thanks for reaching out. I'm sorry to hear the item arrived damaged! How disappointing. I've sent you a quick email so that we can assist in resolving this for you. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“Items missing from order replacement out of stock.”

Helpful Report

Posted 4 years ago

“Very average communication. I have sent three queries to Tentworld through their web portal and no reply. I will be avoiding tentworld in the future.”

Helpful Report

Posted 4 years ago

“Tent and mattress finally arrived today 26 days from order, would expect better service from courier, Toll. Tracking virtually non existent, throughout and when contacted no phone in response. $94 seems a lot to pay for a slow poor service.”

Helpful Report

Posted 4 years ago

“Was told had stock, upon ordering did not have stock. 3 weeks after ordering I cancelled the order as still no stock. Won’t do online shopping again with tentworld.”

Helpful Report

Posted 4 years ago

“I bought the KA-BAR Utility Part Serrated Knife and couple guys where just standing there, took about 20 minutes until someone came up to me to help. The knife didn't come in the box as it should have and I had to take the display model with no discount...if I didn't like the knife that much I wouldn't have bought it without the box.....”

Helpful Report

Posted 4 years ago

“Item ordered late May, estamated arrival was first week of June and still has not arrived. Customer service were helpful but item tracking still not resolved with courier service.”

Helpful Report

Posted 4 years ago

“Hey Guys, Ordered a Primus Gas top cooker for my Primus bottle 2012 and received a Companion one .. did not fit. I then had to source the 3/8" LH screw adapter as well from a Casino Camping store ($20 with postage ) .. not happy”

Helpful Report

Posted 4 years ago

“Still waiting on 1 of the items I ordered and haven’t been contacted with any updates on when the item is expected to be in stock or shipped etc”

Helpful Report

Posted 4 years ago

“took too long to get here. you have branches everywhere with no stock, that comes from one warehouse in queensland. waiting over 2 weeks when you have store in sydney ??????????”

Helpful Report

Posted 4 years ago

“Still waiting on a order”

Helpful Report

Posted 4 years ago

“Catherine is your saving grace in townsville. Had it not been for her I probably would not step foot in tent world townsville again.”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

“Sales person was slow, was not able to provide product information and a major lack of enthusiasm in short a poor customer satisfaction I have to give credit to the store it looked great, trusting some basic customer training can be provided”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

“The items took a week before they were picked and it only came about because I contacted customer support. From that time it was good with great communication from customer support.”

Helpful Report

Posted 4 years ago

“Already put a complaint in training and communication needs a tuneup”

Helpful Report

Posted 4 years ago

“Products took 4 months to arrive”

Helpful Report

Posted 4 years ago

“Tentworld prices are good, the website easy to negotiate and purchasing is simple and straight forward but is where it ends. The delivery was poor and untraceable, given the current situation the problems that arose were way past the other suppliers delivery timeline to the point that Tentworld did not even know where my oven and tent were or who currently had them and they said they could do nothing about it. The delivery time was about 2 to 3 times longer than other suppliers in the same region. If I have loads of time between ordering and expectation of arrival then may use them again.”

Helpful Report

Posted 4 years ago

“Query sent about product bought that was different from online pictures. Blame put on manufacturers, no resolution to my query.”

Helpful Report

Posted 4 years ago

“Ferntree Gully store is now closed on a Sunday. Why? the Aussie Disposals next door had 40 people in it last Sunday with your store next door closed .”

Helpful Report

Posted 4 years ago

Hi Wayne, sorry for the inconvenience we've caused you by being shut on Sundays. Unfortunately, due to COVID19, the lockdowns & travel bans - we have had to change our operating hours - mostly due to reduced demand for the products we sell. Afterall, non essential travel bans are not conducive to selling travel & camping equipment. You are right however, demand is now again thankfully increasing for our products - we are monitoring the situation for when we should open Sundays again. Thank you for raising your concern with this, when we do reopen on Sundays we will update our website & google maps listings. In the meantime, we do try to open as many hours during the Monday - Saturday period -we hope you can find time to visit us then. Kind Regards & Happy Camping, Jon

Posted 4 years ago

“Went to the shop talked to person about what we wanted he said yes you had what we wanted so we drove all the way home to Morayfield and got our trailer drove all the way back to your store only to find out you didn’t have part of what we wanted not happy at all”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews