Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half the order was unavailable which was communicated to me a week after my original order; the date of expected dispatch kept being pushed back and then when it did come into stock it wasn’t express posted- so I’m still waiting.”

Helpful Report

Posted 4 years ago

Hi Nicole, Thanks for your feedback. I do apologise for the inconvenience caused by the backorder. Supplying goods this year has been quite tough. With so many online orders, delivery services are struggling to keep up. That's not just the delivery from us to customers such as yourself, but also from suppliers to us. There are a whole range of factors and unfortunately, COVID regulations are slowing things down considerably. I do apologise for the inconvenience, but now that the goods have arrived, trust you'll get plenty of use out of them! Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“I might write a review when i receive the last item of my order until then do not send me any more requests for a review of your site. Regards James Grainger”

Helpful Report

Posted 4 years ago

Hi James, Thank you for your review. We have edited your profile to stop these from being sent to you and do apologise for any inconvenience caused. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Still waiting for my orders...”

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Posted 4 years ago

“Your communication skills are poor and when there is an item missing from your order you don't update at anytime”

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Posted 4 years ago

“Zip of the bag broke and tent is super thin”

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Posted 4 years ago

“Still have quite a few outstanding products. The drips and drab delivery is a real inconvenience. Please give the client the option to wait and have everything delivered at the same time. Like the product. Kind regards Iris.”

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Posted 4 years ago

“I am still waiting for my delivery so not happy at present with the service. I ordered on the 3rd August. Spoke to a rep from your firm who was going to check into the delay and email me details. However I have heard nothing.”

Helpful Report

Posted 4 years ago

Hi Di, Sorry for the delivery delay. We commenced an investigation with Australia Post after we were made aware of the issue and look forward to resolving this one as soon as possible for you - Ash.

Posted 4 years ago

“Waited to long for the delivery and had no contact with anyone for 2 weeks”

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Posted 4 years ago

“Product was very dirty and I had to ask staff to clean it off. I would expect that they would have cleaned it off without me asking. Also why would stock for sale be displayed like this”

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(Brendale, 4500) - Posted 4 years ago

“Purchased an item off the web site not only out of stock but unlikely to get any more in.”

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(Brendale, 4500) - Posted 4 years ago

“Bought a product online. Paid and waited 2 weeks before being told it’s no longer stocked. I was refunded the money but disappointed none the less”

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Posted 4 years ago

“Placed an order but it never arrived. I understand that Covid is mucking things around but I didn't really get much in the way of updates etc. I wanted to try to support Australian business so ended up waiting for months before finally asking for a refund and last time I checked even that hadn't been processed!”

Helpful Report

Posted 4 years ago

“I reserved a camp kitchen online to pick up. It was a good service and easy to use website. I was really excited I got a call to say the camp kitchen I wanted was out of stock but I could have the display model. But I was really sad when they said that as they didn’t put it aside as they called someone was in the store picking it up and buying it and they could see them getting it. Plus there were no more left in Australia :( the person on the phone was really nice but maybe put it away first to avoid disappointment?”

Helpful Report

Posted 4 years ago

“Bought a 15x16 install cabin tent which is a fantastic product, but upon spending in excess of 2.2k for tent and also tarp, would have been happy to spend another 2k on various items, but the customer service of the Midland store is appalling. Not willing to negotiate at all on prices, the staff in particular Debbie, needs to have her customer liaison skills severely rectified,,, no smile, no hello, no Thank you after purchase and when I queried if the tent had a bag, which the item description online said it had, she pulled out a oztrail book slammed it on the counter and said.. 'no bag'.. 'oztrail book mentions no bag so it's got no bag'.. I left the store thinking of how poorly the staff treat clientele, got home and tent had a bag in packaging. Possibly with better service and better knowledge of their products, I would have happily spent another few thousand dollars on items, unfortunately the Midland store will never see another purchase from me as well as having this as a guide for future reference will never recommend them. Debbie... lighten up, smile, use manners and have a great day! :-)”

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Posted 4 years ago

“We have paid a deposit on a rooftop tent which should have been here by now, we go in and ask about it and get no answers. Will be going back to get our deposit back.”

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(Garbutt, 4814) - Posted 4 years ago

“Promised delivery by end of July now mid August - should have bought online rather delivery a couple of days.”

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(Midland, 6056) - Posted 4 years ago

“I wanted tent poles. They did not have the tent poles I wanted and offered nowhere where I could buy my poles for a 6 month old tent.”

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Posted 4 years ago

“Staff not very helpful”

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(Tweed Heads South, 2486) - Posted 4 years ago

“We had to have one of the items replaced and they were delivered to the wrong address”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Brought demo tent Zempire we didn’t realise but the tents bag had holes in it and the pegs for the tent were covered in mud If I had of known this I wouldn’t have brought it would have payed the extra $60 and brought brand new one not the demo.”

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(Toowoomba, 4350) - Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews