The ordering process was simple and Tent World support is readily available... but the delivery service they use is rubbish! If you're not at home when they deliver and there is no safe place to leave it (which is the case for most people living in apartments), they won't drop it off at Australia Post. Whilst they have options for redelivery, they will only deliver during business hours and cannot guarantee a day or time (even if they promise it over the phone). I arranged redelivery to my home address with 5days notice so I could make arrangements to be home, and they didn't manage to get it to me as planned. And if you ask for it to be redirected to a PopShop collection point or an alternative address, they make the buyer contact tent world and arrange a new consignment note for delivery. Organising redelivery is not as simple as they make it out to be. Have fun chatting to the overseas call centre of you delivery doesn't go to plan. I won't be using the online store again because their delivery service is unreliable.