Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the staff at Tentworld showed concern for my missing delivery, this purchase was very disappointing. I made it very clear that my product had time constraints. I understand that the courier service was the major letdown, however I left ample time for the tent to arrive on time. The acknowledgment that it was missing came too late. I was forced to buy another tent (which was a compromise, as money had already been spent on the Tentworld tent) from a major supplier (I though I would try to support a family business). It was finally found on my return from camping which was not very useful. Very upsetting for me and dissapointing for my child.”

Helpful Report

Posted 4 years ago

Hi , really sorry to hear you had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels had some troubles. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team.

Posted 4 years ago

“I ordered some products on the basis of promised 3 business days delivery. However when my order had not been delivered by 8 business days I called Couriers Please to chase my order and they told me they had 10 business days to make delivery and it would not be delivered before then. I chased Couriers Please and Tentworld by email and phone but is was still 14 business days before I received my order. Tentworld is OK. Couriers Please are the worst. Reconsider placing an order if delivery is required within 3 weeks”

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Posted 4 years ago

“Have to wait over two weeks for my parcel. I send an email still not responding.”

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Posted 4 years ago

Hi , really sorry to hear you're having a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

“Product fine but took a long time to get to me”

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Posted 4 years ago

“Great supply of stock at good prices, unfortunately the only thing letting my experience down was the customer service, I purchased a small lantern and there were 2 different types, even though we were being served as they were at the counter cupboard there was no help with the types even though myself and the person I was with were clearly confused and needing help - ended up reading the box he gave us ourselves to figure out what was going on (one was a yellow light type and one was white, but the white light box only mentioned the red effect it ALSO has, bad packaging) still bought the lantern but will just buy online in future”

Helpful Report

(Brendale, 4500) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“Tentworld need to change the couriers they are using,after the courier had picked up my parcel it took way to long to deliver it nearly three weeks.Another camping shop that i also use would of had that product at my door within 4 days from the same state.”

Helpful Report

Posted 4 years ago

Hi, really sorry to hear you had a hard time getting your parcel delivered. All the couriers we use, we find to be reliable - but unfortunately, sometimes errors in their systems happen & it seems like your parcels having some troubles. Very frustrating & I'm sorry this is happening to you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask by sending an email to contact@tentworld.com.au. Happy Camping! Kind Regards, Tentworld team.

Posted 4 years ago

“Initially we were impressed by this tent as it’s easy to put up in a hurry, great in heavy downpours and seems well designed. Unfortunately the build quality let’s it down with nylon material and fly screens that are very easy to abrade or put holes in. Also the hub and knuckle plastic parts break easily in moderate winds making the instant up an instant down, for us at 4.30am when it collapsed upon us. A real pity that it’s so cheaply made as it is otherwise a fantastic concept.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures showing the problem and send this with your order/invoice number in the subject line and sent this to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Order was to be ready it wasn’t they collected it after I arrived. Staff spoke very few words . Then overcharged be for the laundry basket. I did not feel comfortable to go back in to tell them. Disappointed when I had to drive 40 mins each way to get there .”

Helpful Report

(Punchbowl, 2196) - Posted 4 years ago

“I purchased 2 items ... Only 1 has been delivered ... The other one seems to be on its way, but I can't see it on the tracker”

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Posted 4 years ago

“The fan I purchased online didn't come with a battery. I was instructed to go to the store and swap, unfortunately all the fans didn't have the battery included even though the manufacturers site said they did, wasted journey and I had to purchase elsewhere.”

Helpful Report

(Ferntree Gully, 3156) - Posted 4 years ago

Hi Rohan, Thank you for your review. We have contacted our supplier regarding this. The new fan uses the old fans shell and has the battery built into it, and leaves the place where the battery used to go empty. Thank you for brining this to our attention. We have updated out listing accordingly.If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“5 months to receive an item Every month saying next month”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers as soon as we get any new updates. We apologise for the delay, and if we can assist further please do not hesitate to contact us again. Thanks Jamie Tentworld online team.

Posted 4 years ago

“It wasn't very busy but it seemed to take a long time to get help, normally the service is very good. If they sold the gazebo elsewhere I probably would've left the store.”

Helpful Report

(Garbutt, 4814) - Posted 4 years ago

“Delivery was delayed by 4 months”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for your review. We are disappointed that stock took far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. Based on the information at hand you ordered on the 24/09/2020 and the order was delivered on the 19/11/2020. If this is not the case please let us know by emailing support@tentworld.com.au. We apologise for this delay. I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“only stretcher has arrived awaiting swag”

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Posted 4 years ago

“I still have not received my chairs only the umbrellas not good enough”

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Posted 4 years ago

“I am still waiting for an item from Tentworld, it was ordered in July 2020 and is yet to arrive.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback, Unfortunately, we regret to say that your order has not yet been dispatched as the stock hasn't arrived. We are disappointed that stock is taking far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We have been in contact with our stock control team for them to source an updated ETA and will communicate this to you as soon as we have some further info. We apologise for the delay, and if we can assist further in the meantime, please do not hesitate to contact us again. Thanks-Jamie

Posted 4 years ago

“Product hasn’t arrived. People in shop are nice.”

Helpful Report

(Toowoomba, 4350) - Posted 4 years ago

Hi Mary, Thank you for your review. We are disappointed that stock is taking far longer than we had hoped. We are at the mercy of our suppliers and rely on the estimated date that they give us. This in turn is communicated to our customers. We have checked on the status of your order and we are waiting for confirmation from our supplier for an ETA for the next shipment and do not currently have one that we can forward on. We have asked the store to give you a call on the number on your order as soon as we have an ETA for you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“You only shipped part of my order then it took me a number of emails explaining to you that the error was with you and how you could resolve it with a simple check. You need to know yr products you sell not have a customer explain it for you to you.”

Helpful Report

Posted 4 years ago

“I have not yet received my purchase. I ordered it on 27 October 2020. Can you please investigate as to why the parcel is taking so long.”

Helpful Report

Posted 4 years ago

“Would never order anything online again from them. Was told item on back order and can cancel if required. Tried canceling, they have your money as you pay upon ordering even if the product is on back order and they cannot tell you when item will be in stock again. Never order online again.”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you for your review. Based on your order, you placed the order via our website on the 19 Oct 2020 and it was dispatched from our SE QLD warehouse on the 26 Oct 2020 and delivered on the 27 Oct 2020. We do apologize for the short delay while we sourced the stock for your order. If you have not received your order please let us know by either calling us on 07 4634 4150 or sending an email to contact@tentworld.com.au.I hope this has answered your enquiry. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews