Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“That wasn´t the right tend pegs.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. If you could please take some pictures showing the product you have received and send this with your order/invoice number in the subject line to support@tentworld.com.au, so we can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Difficulty getting initial phone contact. Couldn't pay by credit card”

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(Ferntree Gully, 3156) - Posted 4 years ago

“I know covid has everyone on edge but I didn't feel welcomed when I entered the store. This is not normal for tentworld but I didn't enjoy my shopping experience.”

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(Nailsworth, 5083) - Posted 4 years ago

“The product arrived dented, the packing was clearly not proper for the product I’ve purchase (thermal bottle)”

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Posted 4 years ago

“Was told it would be shipped aust post to arrive in time....it was sent on Toll and didn’t arrive so I had to purchase another one locally. Which is of better quality So wasn’t happy”

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Posted 4 years ago

“Delivery was 4 weeks overdue with no follow up from Tent world”

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Posted 4 years ago

“I only received two of the four items I have purchased they are apparently are on backorder and will not be dispatched until February”

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Posted 4 years ago

“Order came out of the factory 2 business later then advertised on the website causing our product to be delivered late to an address we were no longer at. Had to arrange with the owner to get the packet.”

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Posted 4 years ago

“Ordered the gazebo on the 26th dec. didn’t get delivered until the 17th of jan.. even though the walls I purchased came on the 5th.. took way to long for something in stock. Ended up not having it for my camping trip and had to buy another one elsewhere!! Wasn’t great. Didn’t really want 2!”

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Posted 4 years ago

“Bought a tent on 30/12 and it still hasn’t arrived.”

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Posted 4 years ago

“Hi i just received 2 weeks ago my solid walls, 1 of them is faulty”

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Posted 4 years ago

“It is the 18th January and we are still waiting on our tent and the second mattress. We placed our order on 16th December hoping to go camping over Xmas or early January. Now we are hoping to go camping over The Australia Day weekend but with Tentworld's delivery taking so long I don't like our chances. Very disappointing.”

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Posted 4 years ago

“This product did not reach us by Christmas time as hoped because we were not able to pay for the product by credit card over the phone. We live in a rural area and like to shop as locally as possible rather than online all the time. Toowomba store being our closest was very helpful right up to the point of payment and then we were told that we would need to come in to pay for the product. (2hrs drive). This is an antiquated payment system. I would encourage you to look at alternative payment options.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are sorry to hear you had problems. We have passed this onto the relevant department and are always looking for ways to improve the way we do business. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-The Tentworld Team

Posted 4 years ago

“Haven’t received goods yet, as it’s stuck at Toll, not happy😡”

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Posted 4 years ago

“Delivery date changed 3 times, and in the end the item that was purchased as a gift didn’t arrive on time.”

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Posted 4 years ago

“I have yet to receive my online voucher.”

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Posted 4 years ago

Hi Sue, Thank you for your review. We have checked on your order and based on the details from the order the voucher was emailed to you on the 21/12/2020. Can you please check your junk mail folder as it may have ended up in there. If you can not find it please give us a call on 07 4634 4150 and we will try and resend it to you. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“good products, on time. Very difficult to contact Ferntree Gully store on phone. need more staff during bussy times.”

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(Ferntree Gully, 3156) - Posted 4 years ago

Hi Noel, Thank you for your review. We are doing our best during this but period and do apologise for any inconvenience caused. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping!

Posted 4 years ago

“Poor customer service bad attitude when having to return items. Not a customers fault that the items are faulty”

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(Midland, 6056) - Posted 4 years ago

Hi, really sorry to hear you're unhappy from your recent visit. What you've described is definitely not what we expect, or have built or reputation around. If you could please email feedback@tentworld.com.au with approx date & time of your visit I'd appreciate the time to investigate & discuss with those involved. Kind Regards, Tentworld team.

Posted 4 years ago

“When you see something on the website and it indicates it is in stock you make an assumption that you will receive it in an appropriate amount of time. You then may get an email to say it will take four months to arrive. Know this fact I would be reluctant to purchase from tent world again over the net. Cheers”

Helpful Report

Posted 4 years ago

Hi, sorry to read about your experience.When we're selling items out of stock, we try to make this very clear so that customers know what is going to happen. Further, when our customers ask for refunds, provided we've not already dispatched the goods - we process these requests by COB each day... So it seems like something bad has gone wrong with your purchase. Can you please email your order details to contact@tentworld.com.au so I can investigate & help you get resolved? Kind Regards, Tentworld team.

Posted 4 years ago

“Long wait for delivery and then they mixed my order with someone else. Plus the cover to the fridge didn’t fit”

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Posted 4 years ago

Hi , really sorry to hear you have received lid that did not fit. The wrong Item arriving can be Very frustrating & I'm sorry this is happening to you. I can see you've been in contact with our customer service team, and that they're working on resolving this for you. I'm sure this will be resolved soon. Kind Regards, Tentworld team.

Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews