Although the staff at Tentworld showed concern for my missing delivery, this purchase was very disappointing. I made it very clear that my product had time constraints. I understand that the courier service was the major letdown, however I left ample time for the tent to arrive on time. The acknowledgment that it was missing came too late. I was forced to buy another tent (which was a compromise, as money had already been spent on the Tentworld tent) from a major supplier (I though I would try to support a family business). It was finally found on my return from camping which was not very useful. Very upsetting for me and dissapointing for my child.