Web site advertises free shipping to most places.....placed order (approx $400 value) for delivery to Perth, then they try to slug you nearly $100 in freight, bare in mind there is a tentworld shop in Perth. So bulk of order was cancelled, and only goods that I couldn't find at other retailers at equal or lesser prices, with was proceeded with...... (Supa Peg tent pegs) Delivery times were OK. PS.... everything else in original order was delivered free of charge by other retailers, & at equal or lesser prices, Tentworld still charged about $17 for delivery of $46 worth of tent pegs. PPS....... Quality of Sup Peg tent pegs is second to none, definitely a good investment, but Tentworlds shipping & delivery policy is in big need of a review & update, considering they have a shop in Perth. Highly unlikely to purchase any goods through tentworld again unless they are the sole retailer.