Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no update on my order at first I called and ask which was helpful but no contact since.”

Helpful Report

Posted 2 years ago

Hi Troy, thank you for your feedback. A member of our Support team had sent you an email 18/10/2022 and again today. If you are unable to locate these emails in your primary inbox, please do check in your spam and junk folders as correspondence from us can sometimes end up there. ~Tentworld

Posted 2 years ago

“I really wasn’t overly impressed. Staff were quite uninformed and not much help at all. I didn’t overly enjoy the shopping experience however I came in there knowing what I wanted which helped. I wouldn’t be going out of my way to recommend TentWorld to anybody though.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review and feedback. We are disappointed that you have felt this way with the contact you had on this occasion. We shall investigate further as to the reasons why so that this can be improved. Thank you for letting us know. ~Tenworld Online Team

Posted 2 years ago

“Wrong product arrived quickly, but had to take it back to the local store. Swapped it over buy didnt refund postage, so ended up paying $12 postage to drive down and pick up the product anyway.”

Helpful Report

Posted 2 years ago

“Poor service, unhelpful, jerked around. Will not be buying from your store again.”

Helpful Report

Posted 2 years ago

Hi Marianne, Thank you for your review and feedback. We are disappointed and sorry that your experience with us wasn't a positive one. We would very much like to investigate the reasons why and make the necessary corrections. We would be grateful if you would supply further detail as to what happened in this instance by emailing feedback@tentworld.com.au with as much information as possible. Thank you for letting us know, and we look forward to your further details with the issues you encountered. ~Tentworld Online Team

Posted 2 years ago

“ordered my stretcher tent and took over 3 months to deliver, due to showing stock at time of order and running out during order.”

Helpful Report

Posted 2 years ago

Hi Nathan, Thank you for your review and feedback. We are sorry your item took longer than we expected to be dispatched to you. We shall investigate further for its cause so this can be improved to prevent a similar situation from occuring. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“Placed order on May 10, and have had no update other than it has been dispatched. No estimated delivery either, don’t mind if it will take a while but going almost three weeks with no updates is not great. Have tracked the items with the delivery service, and the only update there is that they have received the items, no other information.”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for contacting us regarding your recent order with us. We are sorry to hear you are facing some delays with delivery times. I have had a look into your order today and can see that your item/s has been delivered as of this morning. If you haven't received these, please reach out to our support team at support@tentworld.com.au. - Tentworld Team

Posted 2 years ago

“The courier company used was terrible to communicate with”

Helpful Report

Posted 3 years ago

“Order broken and signature required on delivery proved to be a nightmare.”

Helpful Report

Posted 3 years ago

“The solar panel is great and charges my phone quickly but I also bought water purification tablets and liquid. The tablets are supposed to have a 5 year expiry and only have 3 which is fine but the liquid which is for large amounts should have a few years too but they advertise 2 years expiry… mine have 11 months. So I contacted them and asked if I could return them for some with a more appropriate expiry and they sent me replacements also with an 11 month expiry date and now no one is answering their emails. I have mixed feelings.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. The last of our stock all had the same expiry date, unfortunately. As an act of good faith, we had dispatched an alternative liquid version for you. Your email has also been responded to since and was likely a delayed response due to the Easter break. We shall investigate this further with our supplier and thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Couriers lost my delivery, right before Easter break”

Helpful Report

Posted 3 years ago

HI Jack, Thanks for your feedback. We are sorry to hear that you haven't received your order from us. If you are able to reach out to us at support@tentworld.com.au we will be happy to open an investigation with the courier in regards to your order. Again, we are sorry to hear about the delays and we look forward to being able to assist with this case. ~Tentworld Team

Posted 3 years ago

“Due to Aus Post not delivering parcels to my location, I have a Parcel Collect setup at an Aus Post office near me. Unfortunately your website does not allow Parcel Collect addresses, even though this is DIFFERENT from PO Box and Parcel Locker. Parcel Collect DOES allow parcels to be delivered. As such, I'm forced to put my residential address which gets the parcels sent to another Aus Post office far from my location. By comparison, when I buy from Snowys, they not only accept my residental address, but they also use Toll as their courier which has recently delivered a parcel to my residential address the day after ordering (free delivery as well). I recently bought 2 sleeping mats from you. Only one was delivered by Aus Post (to the inconveniently located Aus Post office). The missing mat is still under investigation via dispute #1653. Bottom line, your website's inability to accept a Parcel Collect address, in addition to your nominated courier (Aus Post), is letting you down and has caused me a significant amount of hassle. I would buy from your competitors just to avoid my current situation with you. Do yourself a favour, update your website to accept Parcel Collect and change couriers.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your feedback. We understand your frustration regarding your preferred delivery address. We are working to have these resolved but at the moment we don't have the ability to deliver to anything other than a home or business physical street address. Thank you for letting us know and we shall improve to implement this feature. ~Tentworld Team

Posted 3 years ago

“Still haven't received my order from the 22nd of March 2022.”

Helpful Report

Posted 3 years ago

Hi Issam, Thanks for the feedback. I have had a look into your order with us and can see that your article has been scanned into the courier's depot as of this morning at approximately 10:45 am. If you would like us to investigate further with Couriers Please, please reach out to our Support Team at support@tentworld.com.au. ~Tentworld Team

Posted 3 years ago

“After just over 2 weeks have still not received my order. Have now been told that they have lodged a request with toll that may take another 15 days”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your feedback. We apologise for the inconvenience this has caused. I have had a look into your order and can see that we have recently emailed you a form for you to sign and return. Once this form has been signed and returned, we will be happy to continue with the refund or replacement. We look forward to resolving this for you. ~Tentworld Team

Posted 3 years ago

“The courier partner they use for delivery has failed to deliver all items in my order and marked delivery complete. From last 1 week mutliple calls to courier partner (couriersplease) and to TentWorld have failed to give me any update on where the items are. Order placed 8th march. Items reached from tentworld (QLD) to Couriersplease(Vic) depot on 16th march. since then only partial order delivered by couriersplease. Since then they have just taken it casual that this can happen and split delivery will be delivered soon. But the only update from customer service @Couriersplease and @tentworld have failed to give any update. I'm to go camping in next 2 days and @tenworld has refused to cancel and refund . At least I can go and buy from Local store and go ahead with my trip. I regret buying from Tentworld .”

Helpful Report

Posted 3 years ago

Hi Rohit, Thanks for your feedback. We are sorry to hear about the delivery delays you are facing. I have had a look into this for you and can see that we are still liaising with Couriers Please in regards to your case. As mentioned over the phone, and in our emails, we will be in contact again once we have a more significant update. We are unable to refund and cancel your order, as this is still in transit to you. Again, we apologise for the delays you are facing, and we look forward to resolving this case for you. ~Tentworld Team

Posted 3 years ago

“The team at tentworld was attentive, call me to confirm the delivery address due to the high value of the item. The low star came from the delivery. It was clearly not a drop off and go item as indicated from tentworld. The delivery person just dropped the item and left. Shocking. Box was abit torn but should be okay. I haven't open to fully check the tent as it's a 33 kg huge tent. I hope the parts are all there.”

Helpful Report

Posted 3 years ago

Hi Sim, thank you for your review and I do apologise for the issues you have had with your delivery. As you have mentioned that the box is a bit torn up, please let us know if there is an issue with the product inside. If you were able to forward an email with images to support@tentworld.com.au, I will ensure that our support team assists with getting any issues rectified. Thank you - Tentworld Team.

Posted 3 years ago

“still haven't got my order”

Helpful Report

Posted 3 years ago

“Still waiting for the item to deliver”

Helpful Report

Posted 3 years ago

“I ordered a aqua companion has hot water shower 23.1.2022 out of the box was faulty. I took it to local tent word a couple of days later. Now they have to sent it back to companion on the 10th feb I went back to tent world they haven’t heard back from companion. Today 15th no news. I understand Tentworld would have a policy to return to supplier I also understand that everyone and then items could be faulty, However realistically this shouldn’t be my problem as a tent world customer. Last weekend no gas hot water shower at camp.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your review and feedback. We have investigated this further for you and the results have come back from the authorised service technician. We have emailed you outlining some options for you earlier today as to how you would like to proceed. Thanks again. ~Tentworld Team

Posted 3 years ago

“Between Tentworld and Australia Post I am out of pocket with no delivery and three weeks overdue. Experience? What expereince?”

Helpful Report

Posted 3 years ago

“Ordered the Darche Dusk Dawn 900mm Swag. Limited edition, RRP of $550, safe to say I had big expectations. After 1 set up, one of the poles broke in 2 separate places. Sad that an expensive brand name Swag would have poles that broke so quickly. I got in touch with Darche and they agreed to send a replacement pole (that’s on backlog for 6 weeks). This backlog is even more disappointing because I can’t use the swag until then. Besides the poles snapping the rest of the swag seems to be very good (though I can’t try and use it because the poles are broken). All in all, very disappointed with the swag, so much for Darche quality…”

Helpful Report

Posted 3 years ago

Tentworld is rated 4.7 based on 18,984 reviews