Due to Aus Post not delivering parcels to my location, I have a Parcel Collect setup at an Aus Post office near me. Unfortunately your website does not allow Parcel Collect addresses, even though this is DIFFERENT from PO Box and Parcel Locker. Parcel Collect DOES allow parcels to be delivered. As such, I'm forced to put my residential address which gets the parcels sent to another Aus Post office far from my location. By comparison, when I buy from Snowys, they not only accept my residental address, but they also use Toll as their courier which has recently delivered a parcel to my residential address the day after ordering (free delivery as well). I recently bought 2 sleeping mats from you. Only one was delivered by Aus Post (to the inconveniently located Aus Post office). The missing mat is still under investigation via dispute #1653. Bottom line, your website's inability to accept a Parcel Collect address, in addition to your nominated courier (Aus Post), is letting you down and has caused me a significant amount of hassle. I would buy from your competitors just to avoid my current situation with you. Do yourself a favour, update your website to accept Parcel Collect and change couriers.