Originally ordered a tent and a mattress. The order was suppose to arrive on the 12/12/20 and didn’t actually arrive until Christmas Eve. The tent was amazing however, upon opening the mattress we discovered that they sent the model down. We then arranged for the incorrect mattress to be picked up and the correct mattress to be sent on the 2/01/21 and it never happened. Ended up requesting a refund for the product and ordering it through Snowys. The correct mattress came from snowys in 3 days without express shipping. I would not recommend tentworld to my worst enemy. Snowys was soooo much more efficient.