I found the process poor ... I went to a Tentworld store with a gift voucher only to be told that my voucher was not redeemable in store and only available online (where I had to pay for postage). The store manager looked at me and said that it was "self explanatory". I then looked at the web site and it said I could reserve the item so I said that I would pay for it online and reserve it to pick up in store .. nope. Sorry but if you have a gift voucher it should be redeemable either in store or online like every other business that has bricks and mortar and an online presents. I would have thought that in the current environment that you would have a click and collect option .. This was my first interaction with Tentworld and unfortunately it was very disappointing.