I purchased online an Oztrail Ultimate AW Stretcher queen, an elevated tent for 2. What arrived was was the Oztrail easy fold stretcher BED (NOT a tent)! Two days before our camping trip, we decided to load our xtrail our newly purchased tent. My heart sank when I saw a stretcher and NOT a tent delivered. Unless I’d like to stare at the stars at night, the next day I went through the hassle of driving more than an hour away to their one and only shop here in Melbourne to exchange for the item I paid for. Fortunately, they had the item available. Shop exchange was easy as I called Queensland first (where the item was shipped from).