Item was lost in the mail,Tentworld asked me to print out a legal binding letter and post it back to them stating I had not received the item. Australia Post can check the item was received or lost and Tentworld is covered by this, the customer should not have to physically print out a legal letter over an item worth $50. Live and learn,Tentworld Online department is seperate to the stores so my advice is go to the Store to buy it as the check store for stock option is seperate to the actual store having the item as all online items come from Queensland so if you are buying in perth expect a month wait on delivery.