Not sure how Tentworld have managed a 4+ star reveiw rating. I've had a return for a RV3 Oztent with the Tweed Heads store for 3 weeks now. When lodged, store manager Adam advised it would take 7-10 days as Oztent were running slow at the moment. When followed up a week later, Adam said it was only early and with the lockdown in Melb that week, nothing was progressing. He assured me they were doing all they can to process the claim. Having not heard anything for another few days, I called Oztent direct, who were not in Melb, but Syd and I was told neither their Syd or Melb offices were shut for Covid the week before. They advised they had received my warranty claim just a couple of days earlier, a full week after it was lodged Adam at the store. "Doing all he can to process", which turned out to be nothing. Now it's 3 weeks on and still no resolution. Next time it will be Kings, BCF or Anaconda I'll be buying off.