Worst customer service experience. I sent the Joola Essentials v2 as a gift to my mum for her birthday. When it arrived, it leaked water from inside the main unit (not the connections, actually inside the hot water unit) whenever connected to water. Despite the fact Tentworld have a legal obligation to replace an item that is not fit for purpose, I was given the brush-off & basically told that it would be up to Joolca & that I should deal with them. This item was barely a week old, fresh out of the box & DOA, and Tentworld won’t even take any responsibility to replace it? The best thing I can say was they were fast in responding. Seriously think twice about these guys.