Ordered 3 items in November last year, two of which were an Oztrail tent and also an Oztrail gazebo. Upon pitching the tent for the first time (on the trip itself - we live in a flat so are unable to pitch it here to inspect it) we found several holes on the ground of the inner fly, which let in water during the trip. Tentworld replaced this, however, upon pitching the replacement there were holes again on both the ground and mesh of the doorway. Tentworld not only refused to replace this clearly faulty product, but actually laid blame upon us, indicating the damage was our fault on account of rocks and twigs (it was grass) and fire damage (there had been no lit fires - it was day time at Easter) respectively. As seasoned campers this was incredibly disappointing. Both this tent and Tentworld had positive reviews, therefore why the product has been faulty on two occasions is anyone's guess. Sadly I cannot say the same for the customer service department at Tentworld. We were offered a patchup kit, however having lost all faith in this supposedly excellent product, at this stage nothing less than a refund would have been acceptable. After writing a complaint letter we were then ignored until further prompting. To add insult to injury, the release button to extend the legs on the Ozworld gazebo we purchased became stuck on it's second use - to have use of the product we had to use a stick to support the frame. With this ongoing tent issue it felt like I could not request a replacement frame. Six months on, no resolution, $840 down. Two trips tainted with neither a tent or gazebo fit for purpose for the future. Certainly will not be using this brand or company again.