The 'issue' I have is that I brought an air cooler as a Christmas present a couple of years ago (using cash), and when I got home I found that the proposed recipient already had one, so when I went back the staff said I couldnt get a refund..only a credit....so I have been trying to use that money for some time...I just occasionally just go in and have a look...re the gas canisters...they are much cheaper at other stores, but I am trying to use up the credit. I understand that the return was not because of a faulty item...but you are the only major store I go to who wouldnt have made a refund...so I dont buy anything (other than on the credit) anymore.