Yes I was not very impressed with the service I ordered the Icekool that I still have not received. It was paid for two weeks ago. When I placed the order I was told that your store had the Icekool in stock. But It seems you do not rate your customers very highly. Because you obviously sold the item and I am still waiting. To my Brigade it was urgently needed to keep our drinks cold whilst fighting fires, and the RFSA rushed the order through so we would get the item quicker but that did not happen so. My Brigade is a little annoyed with your service and may not venture again.