I bought the OZtrail Ensuite on the 25-09-19 and took it camping at Tantangara dam for the October long weekend. On the third day a strong gust of wind came through and snapped the fiberglass poles that go on top.On 25-11-19 I ordered replacement poles which I had to pay up front, was told 2 to 3 weeks. After a month they hadn't arrived after 2 months still nothing. On the 24th Jan I went to the Fyshwick store and asked for my money back and was told if could wait one more week they would arrive.I had no confidence with Tentworld and got my money back with great disappointment, considering the initial purchase I spent close to $1600.00 including the ensuite, they could have offered me a replacement. Tentworld and other suppliers have an obligation to sell products fit for purpose