I ordered my chair in December 2019. It arrived in April 2020. People on the phone were pleasant and helpful the many times I had to chase my order. I understand now there was a note on the page stating ‘special order’ however, at no point was I informed that my chair would take soooo long to arrive. I was also told multiple times that it would ‘arrive in the next two weeks’ but it never did. I understand these things happen, but if I had been informed clearly at the outset that it was going to take so long, I would have ordered it elsewhere. Having said all this, I love the chair.