My husband and I purchased a Coleman tent from Tentworld at the beginning of the year and I was very impressed with the communication we received from Tentworld and how quick the tent arrived. Then COVID hit and we were unable to use our tent until recently. Before purchasing our tent I researched the strength of various tents and studied all the reviews that I could before settling on the Coleman 10p Instant up Tent so you can imagine my disappointment when our tent's awning ripped within the first 4 hours of erecting. We settled on the Coleman tent because the material was supposed to have been tested to withstand 100km winds, our tent sustained a 3 metre tear in just 45km winds. We left our campsite not long after erecting our tents to purchase groceries at the supermarket about 15mins away, when we left our campsite it was a beautiful calm sunny day so we were surprised within the 1 1/2 hours we were gone that although sunny the wind had come up. We were extremely disappointed to find the gigantic rip in our awning on our return especially when our friends who erected their cheap Big W tent on the lot next door sustained no damage at all. This comparison was proof that Coleman tents are very poor quality and do not stand up to their 100kms wind claim. What made our experience worse was I immediately contacted Tentworld and although initially impressed with the automatic email I received with a ticket number, I was disappointed that I was the one that had to follow up to speak to someone who said they couldn't do anything but their customer service department would be in contact. Needless to say I didn't get to speak to anyone as the contact I received was via email to inform me my tent was not covered by the 2 year warranty and that a new fly would cost another $329.99 which would need to be ordered, alternatively I could purchase tenacious tape which due to the 3 metre tear would take several packets to cover the tear, so another expensive option. Needless to say I am very disappointed with these resolutions, our tent lasted a total of 4 hours, brand new, never been used, straight out of the box- So buyers please stay away from Coleman products or at least read the fine print and warranty conditions very carefully before buying. I am so disappointed with the service I received from Tentworld and the quality of Coleman products, I am a strong believer that you pay for what you get but in this instance the cheaper tent on the campsite next door proved to be the far superior product.