Pathetic service. Before I ordered my tent, I made it clear that I needed it on a specific day, please see following delivery instruction. Delivery Instructions: We are going camping on Saturday 26 Sept and I need this delivered before this Friday 25 September. Happy to pay for express post of courier delivery. The order was confirmed by Daniel Connolly via phone and he assured me it would arrive on time. The pathetic courier service that Tentworld use for your so called free shipping didn't deliver the tent on time and resulted in me having no choice but to cancel our camping trip. For this reason, I hold Tentworld equally accountable for failing to deliver my order by the specified request. If you did not feel that Couriers Please would deliver the goods on time, then why continue to use them, other than they are cheap and fulfil your so called value add of free shipping. I look at the online reviews for Couriers Please, no professional organisation would ever consider using a company who seem to always loose items and ALWAYS fail to deliver good on time. I was happy to PAY for shipping. I asked your Support Team Leader Jarrod Christian to have a senior manager from Tentworld call me to discuss this issue and to date, no call. . I am a member of the Sydney Bush Walkers club and will let all members know exactly how you treat your customers.