Absolutely appalling service. Driver did not turn up during booked delivery slot (£4.50). Did not even call me. Customer service could not get a hold of driver. CS then called the local store. CS then informed me that local store manager would call me to give me an update. I had a booked slot of 3-4pm. By 6pm, still no call from the driver or local store manager. I’d made my 4th call to CS after 6pm to cancel my order, which was obviously never going to arrive! I hadn’t used online shopping with Tesco’s in several years... this experience reminded why! Never again, no words to express the disgusting service from a well known nationwide store!!!
4 years ago
Tesco Direct has a
3.2
average rating
from
2,178
reviews