Name: Tesco Direct
Rating: 3.24

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Tesco Direct 1 star review on 1st June 2026

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Posted 3 days ago

“I do online shopping from tesco I never have any problems with them they are so brilliant and are the best people caring people who deliver my shopping to me they and the people in store who pick my shopping for me they deserve the five star rating and thank you.”

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Posted 2 weeks ago

“Very nice with my daughter and understanding everytime we go in”

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Posted 3 weeks ago

“Not sure what Tescos are trying to do. Are they trying to lose customers. I shop in store 5332 Shrewsbury extra. They are massively understaffed. The staff are very demoralised. Especially the staff on CSD and Self serve and tills. They are wonderful staff as a rule but it is noticed that they are rushed off there feet. That the waiting time has increased. Most of the time there are only 3 on self serve which in my opinion is 1 or 2 short most of the time and definitely 2 short at busy times. There is needed to be 2 on csd at all times but alot of the time there is only 1. It appears to me that tescos is only interested in profits and no longer their staff or customers. Alot of the time the shelves are also only half filled and offers are not checked and alot are out of date. The only shinning light is the self serve staff who try to alway help. Especially Pauline, Simon and Luke they are very much assets to Tescos.”

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Posted 1 month ago

“HAD THE CHICKEN AN BACON PIE COST £4/25 LOOKS NOTHING LIKE THE FOTO FULL OF FILLING/HARDLY ANY CHICKEN OR BACON IN IT WAS GOING TO TAKE IT BACK/GIVE THE REST TO THE BIRDS /OUT 10 /GIVE IT 2 /NOT AT ALL HAPPY WITH THAT PIE /THE FOTO TOLD A BIG LIE”

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Posted 1 month ago

“Bought Tesco Jalapeno Hummus. Used to kick a bit of attitude. Current batch disappointingly, boringly mild. What's the point? It's supposed to be a chilli hummus! Sorry Tesco won't bother with that again!”

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Posted 1 month ago

“they have good quality products”

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Posted 2 months ago

“I received my whoosh delivery when I unpacked it I was absolutely shocked and disgusted to find one of my items a seeded loaf of bread had clearly been opened and sealed back up with sellotape the original seal with day on it had been stuck onto the end of the wrapping the bread looked like it had been taken out and just shoved back in. It is obvious that you knew of this and just sent it out to me a customer anyway. This is absolutely unacceptable and a clear breach of health and safety.”

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Posted 2 months ago

“I usually cook with chicken but gave Tempeh a try and was surprised how quick and easy it was”

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Posted 2 months ago

“My delivery on 2nd February was fine until the Driver said that due to a change in company policy he could not transfer the goods into my property. So the contents of the containers were placed on my hall floor. The pleasant Driver offered to assist with this and apologised for any inconvenience. The following day I checked with Tesco and was told that there had been a misunderstanding and assistance remains available. I hopes so as along with most people of my age, alternative shopping arrangements would have to be made. An apology would be appreciated.”

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Posted 3 months ago

“My delivery on 2nd February was fine until the Driver said that due to a change in company policy he could not transfer the goods into my property. So the contents of the containers were placed on my hall floor. The pleasant Driver offered to assist with this and apologised for any inconvenience. The following day I checked with Tesco and was told that there had been a misunderstanding and assistance remains available. I hopes so as along with most people of my age, alternative shopping arrangements would have to be made. An apology would be appreciated.”

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Posted 3 months ago

“I regularly shop at Tesco Beckenham,Elmer’s End, my review concerns two helpful,smiling ladies, namely “June” who works at the store self service checkout I find her extremely helpful when items are not recognised on the system, and quite happy to help you,secondly the other young person called “Prathiksha Reddy “ who was stacking selves, I had difficulty finding a certain item she immediately stopped and came with me to find the item and with a smile.! Shirley Stoten”

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Posted 4 months ago

“ordered online to try and make it easier than going into the shop. Wouldn't ever use them again. Started out easy enough on the app. The next day we were ment to have our shopping delivered, the driver called to advise he was there, we were 3-4 mins away, he said he couldnt wait so we asked him to leave them in our back garden at my own risk, he cant do that, the only option we have is to go to the store to pick it up. Get to Trent vale to pick it up and they cant find it anywhere, shopping may be lost they told us. After waiting nearly 30 minutes for them to find it they came out with all items individual in the trolly and stood there while i put them all in my boot, no help no bags nothing. Complained to tesco and they gave me £3 back. Extremely poor”

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Posted 4 months ago

“Tesco Finest Beef Wellington We bought two of these for our Christmas lunch . Even at club card prices we paid the best part of £60 . We followed the instructions to the letter and the result was they were burnt on the outside and literally raw on the inside ( and we like our steak rare) . As they were the centre piece of our lunch it was ruined . Do not buy you will be very disappointed.”

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Posted 5 months ago

“Tesco orser 2701-8548-311 Absolutely shocking and disgusting behaviour from the delivery driver I put a note in the booking before I bought anything that I have had knee surgery on my left knee and that I'm unable to walk up and down stairs or move around and if they could please deliver to the third floor this was clearly putt the notes and when he came buzzed my flat I asked him to bring it upstairs he very rudely said no I got a bad back you need to come down and pick up your own stuff, I try to explain to him over the intercom that I got a knee injury he wouldn't listen so I was forced to go downstairs on crutches to meet him halfway, he was r halfway pulling the the trolley so where's this bad back , he started to be rude and arrogant , i showed him my bandaged knee and told him i put specifically information about my surgery he realised he made a mistake and said i did not mention what floor i am on, i told him that was rubbish and its in the delivery note , he admitted he did not read it, we had a heated exchange and i pointed out that if he had a bad back he should not ve working as delivery driver having to haul heavy items , and that he should have read the notes and declined the job, i was soooo furious that i emptied the baskets there on the second floor, i told him.i would be reporting him, and to throw dirt in my face and as a big slap to a customer he started to whistle as he was going down the stairs, so he knows none of the managers will take action,as a customer i feel that i am left hanging with no recourse to know what kind of reprimand if this driver will get , i am now in excruciating extreme pain in my knee from.having to go up.and down ,this is the first time i have used the home delivery and willnever use it again and i will share this digusting service with everyone i can”

Tesco Direct 1 star review on 9th December 2025

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Posted 5 months ago

“Bought a kg of chicken thighs at the Boulevard Banbridge on Sunday 30th Nov. After removing the hidden excess fat/skin five out of the seven pieces was found to have a small bone still attached. The prep of the chicken at some plant is clearly sub standard and the bone bits could easily be missed by a customer during cooking. So Tesco for that item does not make us happy in any sense.”

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Posted 6 months ago

“Just come off the phone to Tesco customer service over a faulty toy for my 2 year olds birthday. They refused to exchange the item without a receipt even though it’s faulty. We spend around £600pcm at Tesco and we’re loyal customers which for some reason has made me feel worse. They’ve lost a loyal customer over a £35 toy. They refused to respond to any complaint. They told me they could not find the transaction on my clubcard history and refused to keep searching when I know of course it is 150% there. Toy should “fling” train around the track but doesn’t work and the handle barely stays on.”

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Posted 6 months ago

“Diana brilliant at Tesco Marble Arch one of the most helpful member of staff every time I go there she is always smiling and cheerful what a lovely lady she should be made manager of this store i give her 10 out of 10 for service and so helpful well Done Diana keep up the good work 4620”

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Posted 6 months ago

“the Tesco Customer services from the store manager to club cards are really bad. we had a prob w,the coupon voucher it said we already use it even its in date we shaw to the staff about this sent us to called club card department so did long story short sent the voucher to whats App reply to us will call you soon? no body ring us back. so today I went to talk to the store manager explain what happened last sat. the answer nothing to do with us the prob. its only Tesco voucher? useless manager. they just good to you take your money nothing has change Tesco customer services so frustrating. there's no point sending any prove . nothing going to happened. I wrote today or email start telling what happened after the same pointless. I also nearly get scam I thought she will gave me the voucher back? but when I read it this person want my bank details so I stop another prob at the end. with my very stressful Experience I don't think will ever go back again in Tesco.”

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Posted 7 months ago

“was spot on by staff i tesco. i feel serioulsy violated and complained to the maneger,hope that this member of staff has been fired. will never shop at that tesco again”

Helpful Report

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Tesco Direct Reviews