Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a kg of chicken thighs at the Boulevard Banbridge on Sunday 30th Nov. After removing the hidden excess fat/skin five out of the seven pieces was found to have a small bone still attached. The prep of the chicken at some plant is clearly sub standard and the bone bits could easily be missed by a customer during cooking. So Tesco for that item does not make us happy in any sense.”

Helpful Report

Posted 6 days ago

“Just come off the phone to Tesco customer service over a faulty toy for my 2 year olds birthday. They refused to exchange the item without a receipt even though it’s faulty. We spend around £600pcm at Tesco and we’re loyal customers which for some reason has made me feel worse. They’ve lost a loyal customer over a £35 toy. They refused to respond to any complaint. They told me they could not find the transaction on my clubcard history and refused to keep searching when I know of course it is 150% there. Toy should “fling” train around the track but doesn’t work and the handle barely stays on.”

Helpful Report

Posted 1 week ago

“Diana brilliant at Tesco Marble Arch one of the most helpful member of staff every time I go there she is always smiling and cheerful what a lovely lady she should be made manager of this store i give her 10 out of 10 for service and so helpful well Done Diana keep up the good work 4620”

Helpful Report

Posted 1 month ago

“the Tesco Customer services from the store manager to club cards are really bad. we had a prob w,the coupon voucher it said we already use it even its in date we shaw to the staff about this sent us to called club card department so did long story short sent the voucher to whats App reply to us will call you soon? no body ring us back. so today I went to talk to the store manager explain what happened last sat. the answer nothing to do with us the prob. its only Tesco voucher? useless manager. they just good to you take your money nothing has change Tesco customer services so frustrating. there's no point sending any prove . nothing going to happened. I wrote today or email start telling what happened after the same pointless. I also nearly get scam I thought she will gave me the voucher back? but when I read it this person want my bank details so I stop another prob at the end. with my very stressful Experience I don't think will ever go back again in Tesco.”

Helpful Report

Posted 1 month ago

“was spot on by staff i tesco. i feel serioulsy violated and complained to the maneger,hope that this member of staff has been fired. will never shop at that tesco again”

Helpful Report

Posted 1 month ago

“got spat on by staff”

Helpful Report

Posted 1 month ago

“Just want to shout out for Handforth Dean cafe and Connor in particular. Great BLT and chips served quickly, efficiently and with a smile today in a friendly, spacious and clean cafe. Thanks.”

Helpful Report

Posted 1 month ago

“A lovely lady called Tracey delivered my shopping today , a lovely smile and very helpful when I asked if she could put my shopping In the bag I was holding .I'm disabled so I struggle.I don't ever leave feedback but I felt I had to on this occasion. Not all your drivers are so helpful and greet me with a smile!”

Helpful Report

Posted 2 months ago

“I would like to say how cheerful and friendly your staff are at the Tesco petrol station in Southport Kew. I went there this morning Saturday 6th Sept to buy my papers as I do every Saturday. As soon as you get through the door you are met with a cheery smile and hello. You have a bit of cheery chatter while payment is taken and then because I use a walking stick she asked me if she could get the door for me. It's nice little experiences like that, that set you up for the day. Please pass my comments on to them they deserve to know they are appreciated.”

Helpful Report

Posted 3 months ago

“On the contrary I write to say what a wonderful free gift you gave using one of your food love stories. Today I made my 1st batch of Nanas magic soup this year. My card is looking worst for wear but to be fair it has had a lot of use so I say Thank you this soup is delicious easy to make and relatively cheap. Please continue giving us your food love stories. All the best Norah Cowpe”

Helpful Report

Posted 3 months ago

“Working for the Welshpool Tesco company for the last 7 yrs with a disability the store floor management is very poor I wouldn’t want any one to work under them they don’t care with your problems ! They’re useless In awareness!! Even with training they’re unbelievably ignorant!”

Helpful Report

Posted 3 months ago

“Purchased a 302 printer ink on Monday 21st July it printed 12 sheets of paper then the ink ran out. Took this ack to the store on Saturday 26th of July to be told as I had no package or receipt I couldn’t get an exchange or a refund. This was a faulty product which should have been replaced immediately. Very bad practice on tescos part .i won’t be going back”

Helpful Report

Posted 4 months ago

“Tesco jack up the prices and offer it cheaper but still very expensive with your clubcard. Prices going up daily and some products increase by over 30%> Club card discount is another Con. Every little helps: TESCO!!! written by Eddie the Google guide”

Helpful Report

Posted 4 months ago

“I am very impressed with your tv advertising about your club card. Thank you for bringing Tesco up to date!”

Helpful Report

Posted 4 months ago

“Notified Sunday afternoon that my delivery would be half an hour late...no problem. It is now Tuesday morning & I have spent hours on phone to their helpline, every call initiated by me. I have been told repeatedly that order will be delivered but nothing. I have been forced to buy takeaways for 2 evenings as I relied upon their lies until it was too late to buy elsewhere. This company is an absolute joke & doesn't give a toss about their customers. Back to Aldi for me.”

Helpful Report

Posted 4 months ago

“My first choice for weekly groceries is Tesco because of their affordable prices, Clubcard offers, and convenient self-checkouts. The only drawback is that, particularly in the evenings, shelves can occasionally be a little empty. It is still among the best supermarkets in the area.”

Helpful Report

Posted 5 months ago

“After experiencing $15,000 loss due to this online company scam, I took all the appropriate steps filing reports with my financial institution and local authorities. However, the process stalled without clear direction or results. Upon recommendation, I engaged the services of Resorus. Their approach was structured, transparent, and highly professional. They assessed my case thoroughly, kept me informed throughout the process, and executed their recovery plan efficiently. Within a few days, the funds were fully restored to my account. I would confidently recommend Resorus . com to anyone dealing with similar financial fraud, their expertise is truly commendable”

Helpful Report

Posted 5 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

Helpful Report

Posted 7 months ago

“Brilliant will use again easy to use and good price will use again”

Helpful Report

Posted 9 months ago

“Brilliant and easy to use and a good price”

Helpful Report

Posted 9 months ago

Tesco Direct is rated 3.2 based on 2,194 reviews