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Tesco Direct Reviews

3.2 Rating 2,215 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,215 reviews
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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
“very good service made my day”
Tesco Direct 5 star review on 7th October 2026
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Posted 1 week ago
“Very nice workers always helpful and always friendly”
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Posted 1 week ago
“I found myself dealing with a difficult and overwhelming situation and had no clear idea how to resolve it. While searching for trustworthy help online, I discovered Celineeloninc.org, which was recommended by many positive reviews. I reached out to them and immediately noticed their professionalism. Their response was quick, their communication was clear, and they made an effort to understand my situation fully. They offered helpful guidance and reassurance throughout the process, and I finally felt I was in good hands.”
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Posted 2 weeks ago
“Rude staff, no clear information left on system re my complaint. It took me over 6 hours on the phone to get anywhere. Overseas staff forget it I cannot understand what they say or where they get names like Peggy and Susan etc, bad move to move call centres abroad”
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Posted 1 month ago
“I am writing this review as I couldn't find any other platform to contact Tesco. Tesco Store 3377, Checkout 003, Date 11/07/2026 I am finding on several occasions that the 2.5L De-Ionised water is out of stock. In store, the product has now been moved to a shelf, were before the stock was stored at ground level. Would it be possible to store the stock on ground level as when this was the case the stock never run out?”
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Posted 3 months ago
“Tesco made my sick girlfriend carry her own shopping. When she asked a member of staff for help, he spoke down to her and said that "in his country, women know how to carry things." I found this comment sexist and inappropriate. The employee was not British, but regardless of where someone comes from, comments like that are unacceptable when dealing with customers. I would also like Tesco to investigate whether proper staff identification checks are being carried out. The employee's ID did not appear to match his face, which raises concerns about whether the person working was actually the individual assigned to that ID. Can Tesco please explain what action will be taken regarding both the staff member's conduct and the concerns about employee identification procedures?”
Helpful Report
Posted 3 months ago
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
Tesco Direct 1 star review on 1st June 2026
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Posted 4 months ago
“I do online shopping from tesco I never have any problems with them they are so brilliant and are the best people caring people who deliver my shopping to me they and the people in store who pick my shopping for me they deserve the five star rating and thank you.”
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Posted 5 months ago
“Very nice with my daughter and understanding everytime we go in”
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Posted 5 months ago
“Not sure what Tescos are trying to do. Are they trying to lose customers. I shop in store 5332 Shrewsbury extra. They are massively understaffed. The staff are very demoralised. Especially the staff on CSD and Self serve and tills. They are wonderful staff as a rule but it is noticed that they are rushed off there feet. That the waiting time has increased. Most of the time there are only 3 on self serve which in my opinion is 1 or 2 short most of the time and definitely 2 short at busy times. There is needed to be 2 on csd at all times but alot of the time there is only 1. It appears to me that tescos is only interested in profits and no longer their staff or customers. Alot of the time the shelves are also only half filled and offers are not checked and alot are out of date. The only shinning light is the self serve staff who try to alway help. Especially Pauline, Simon and Luke they are very much assets to Tescos.”
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Posted 5 months ago
“HAD THE CHICKEN AN BACON PIE COST £4/25 LOOKS NOTHING LIKE THE FOTO FULL OF FILLING/HARDLY ANY CHICKEN OR BACON IN IT WAS GOING TO TAKE IT BACK/GIVE THE REST TO THE BIRDS /OUT 10 /GIVE IT 2 /NOT AT ALL HAPPY WITH THAT PIE /THE FOTO TOLD A BIG LIE”
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Posted 6 months ago
“Bought Tesco Jalapeno Hummus. Used to kick a bit of attitude. Current batch disappointingly, boringly mild. What's the point? It's supposed to be a chilli hummus! Sorry Tesco won't bother with that again!”
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Posted 6 months ago
“they have good quality products”
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Posted 6 months ago
“I received my whoosh delivery when I unpacked it I was absolutely shocked and disgusted to find one of my items a seeded loaf of bread had clearly been opened and sealed back up with sellotape the original seal with day on it had been stuck onto the end of the wrapping the bread looked like it had been taken out and just shoved back in. It is obvious that you knew of this and just sent it out to me a customer anyway. This is absolutely unacceptable and a clear breach of health and safety.”
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Posted 6 months ago
“I usually cook with chicken but gave Tempeh a try and was surprised how quick and easy it was”
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Posted 7 months ago
“My delivery on 2nd February was fine until the Driver said that due to a change in company policy he could not transfer the goods into my property. So the contents of the containers were placed on my hall floor. The pleasant Driver offered to assist with this and apologised for any inconvenience. The following day I checked with Tesco and was told that there had been a misunderstanding and assistance remains available. I hopes so as along with most people of my age, alternative shopping arrangements would have to be made. An apology would be appreciated.”
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Posted 8 months ago
“My delivery on 2nd February was fine until the Driver said that due to a change in company policy he could not transfer the goods into my property. So the contents of the containers were placed on my hall floor. The pleasant Driver offered to assist with this and apologised for any inconvenience. The following day I checked with Tesco and was told that there had been a misunderstanding and assistance remains available. I hopes so as along with most people of my age, alternative shopping arrangements would have to be made. An apology would be appreciated.”
Helpful Report
Posted 8 months ago
“I regularly shop at Tesco Beckenham,Elmer’s End, my review concerns two helpful,smiling ladies, namely “June” who works at the store self service checkout I find her extremely helpful when items are not recognised on the system, and quite happy to help you,secondly the other young person called “Prathiksha Reddy “ who was stacking selves, I had difficulty finding a certain item she immediately stopped and came with me to find the item and with a smile.! Shirley Stoten”
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Posted 8 months ago
“ordered online to try and make it easier than going into the shop. Wouldn't ever use them again. Started out easy enough on the app. The next day we were ment to have our shopping delivered, the driver called to advise he was there, we were 3-4 mins away, he said he couldnt wait so we asked him to leave them in our back garden at my own risk, he cant do that, the only option we have is to go to the store to pick it up. Get to Trent vale to pick it up and they cant find it anywhere, shopping may be lost they told us. After waiting nearly 30 minutes for them to find it they came out with all items individual in the trolly and stood there while i put them all in my boot, no help no bags nothing. Complained to tesco and they gave me £3 back. Extremely poor”
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Posted 9 months ago
“Tesco Finest Beef Wellington We bought two of these for our Christmas lunch . Even at club card prices we paid the best part of £60 . We followed the instructions to the letter and the result was they were burnt on the outside and literally raw on the inside ( and we like our steak rare) . As they were the centre piece of our lunch it was ruined . Do not buy you will be very disappointed.”
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Posted 9 months ago
Tesco Direct is rated 3.2 based on 2,215 reviews