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Tesco Direct Reviews

3.3 Rating 2,162 Reviews
55 %
of reviewers recommend Tesco Direct
3.3
Based on 2,162 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Calls ceased to be received, and emails continued to be dishonest and want additional funds to be deposited into the account I was given. I became irate and began looking for assistance in order to obtain my money. Nothing came up again until a lawyer sent me in the direction of TONELIMITED.COM, where my money was retrieved. Before trading, conduct due diligence.
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Posted 1 day ago
Darren Grocott. Tesco is a lovely supermarket
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Posted 4 days ago
I ordered carrots, I don't like carrots. this is your fault
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Posted 6 days ago
I recently visited Tesco at The Cheetham Hill Shopping Centre during snowfall and forgot to bring my Tesco Clubcard. I requested assistance from a staff member named Sami Ullah to key in my Clubcard details using a picture, but he refused. Instead, he suggested I complete my shopping, return the next day with my physical Clubcard, and claim the discount then. When I mentioned that I’d prefer not to shop at Tesco under these circumstances, he simply responded, "That's fine if you don't shop here." This is incredibly poor customer service. I felt undervalued and disrespected. I have decided not to visit Tesco anymore. There are plenty of other options like Lidl, Asda, and Aldi, where they genuinely care about their customers and treat them with respect.
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Posted 1 week ago
Great products and services
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Posted 1 week ago
I had an interview booked at Tesco Croft Rd exp. In Nuneaton at 26 november. When I came for an interview there was no one there to do the interview with me . One of the co-workers said there was no store manager available today. I've been told to have a look on tesco carrer website for any updates regarding the date of next interview and email from store manager, but instead of that status of my application was change to unsuccesfull. Is that the way how Tesco recruiting people? I'm very disappointed with that situation.
Helpful Report
Posted 1 week ago
I was achieving solid returns, often celebrating with a cookie from the office kitchen. Despite some challenging days, I felt confident enough to start making larger deposits, eager to enhance those returns. However, unexpectedly, everything vanished. I waited for months, trying various strategies such as halting communication with the platform, attempting a bank reversal if possible however, To effectively rec-over my funds, it was crucial to take action by contacting M E R S E Y H I P . C O M, They are the experts who assisted me in retrieving withheld payouts.
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Posted 2 weeks ago
Very disappointed in the Yorkshire tea bags. I thought I had a bargain £5.50 for the large box! But although the box was the same size as 240 tea bags they had only 510 tea bags not 240 tea bags as they were last time I bought them?
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Posted 2 weeks ago
Very helpful
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Posted 3 weeks ago
really good my sister works at Tesco
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Posted 4 weeks ago
I am almost always happy when I do shop in Tesco. All staff are incredibly friendly and helpful:)
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Posted 1 month ago
visited Tesco Westway Hove Express on Saturday 2/11/24 at 13.56. The shopping isles were littered with unattended full delivery's on trolleys blocking the shelves. Only two staff seen in the store one of which was on the till. I must be fair to her and say she was very polite & well presented. I did not get all the shopping I wanted as being 80plus the trolleys were too heavy for me to move out of the way. Whilst I realize this is only a top up store, goods should be reachable! The store should be clean and tidy.
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Posted 1 month ago
Following some unreal investment broker on ig, I end up losing my saving money and profits. They denied my withdrawal asking to pay some fees before I can make withdrawal which I do not have. With the help of "' wikihelpdesks @ gmail . com " I was able to recover my funds and I am Investing via wiki desks because they are secure, fast and reliable.
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Posted 1 month ago
Cheap insurance initially Then shot up dramatically after add ons
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Posted 1 month ago
I realise that occasional bag checks are necessary for self scanners, but do the people carrying out these checks (particularly the lady I recently had the misfortune to encounter in your Cleethorpes store) have to be so “aggressive”? Articles I had carefully placed in my bags, were just pulled out and then thrown haphazardly back, resulting in my arriving home with broken biscuits and bruised fruit. Why can’t checks be carried out with care?
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Posted 1 month ago
I would like to say how friendly all the staff are in Tesco on Aberyswth Road in Cardigan as regular shopper for many years I have always enjoyed shopping at this store ,Customer services is run well and never kept waiting long friendly and efficient , Says a lot for the store when you see the same staff over the years .Just sorry that there is no F&F in this store ,like they have in the Tesco in Aberyswthy sorry but this store is not in keeping with the Tesco in Cardigan ,the Customer service is totally inadequate it doesn't take long for a que to start why have 4 tills at customer service when they are never fully manned , Also the self service area is inadequate for a store this size I have never had to be in que in Cardigan Tesco self service like i have in the Tesco in Aberyswthy
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Posted 1 month ago
Appalling store at Pinner Green! Absolutely belligerent staff (the majority). As a Customer I pay for these braindead nincompoops to have a job. Filthy and badly stocked. The worst Tesco of all is Pinner Green in Harrow. Less than zero! 👎🏻👎🏻
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Posted 1 month ago
I was treated badly by one of the workers in Tesco superstore in Quedgery Gloucester inside the shop. Her name is Collette. Collette is a very rude woman who is being backed by her manager. I wanted to buy single milk I took one she shouted on top of he lungs to stop me from buying. She told me to buy all six pack. I said no I always buy one then told me she won't let me buy it. I insisted and bought it. To me it was humiliating made me look like nobody. She is not a good person she doesn't deserve to be in Tesco.
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Posted 1 month ago
My wife and I were shopping in your Llansamlet branch today and whilst she was looking at items I was having a look in the next aisle namely at the scotches . Having found one that suited my pocket and my preference I failed to find a bottle relating to the ticket , a little disappointed but accepting that they might all already have been sold I rejoined my wife and we continued to shop . There was a young man busily restocking the shelves and - thinking "what the hell ...." I firstly apologised for being about to give him some additional work and he replied " not at all " and we went on to discuss my dilemma . He suggested that we had another look as sometimes a bottle can be hidden behind others or simply get pushed to the back and together we had a good look but without success , undettered he said that there was another avenue to explore and asked if I minded staying put and went off on his mission . I had another quick look at other scotches and before long the young man was coming down the aisle "out of stock" he said and I replied that it was no surprise as it was a good offer , he then smiled and said " except for this one "* and pulled a boxed scotch from behind his back and it was the one that we could earlier not find . I was so grateful and asked him his name and he said "Shaun" I extended my hand and we shook hands and I said how thankful and pleasantly surprised I was at the extent of this employees' dedication and he very sincerely said " always a pleasure" and we went our separate ways - me to catch my wife up and Shaun back to his task which he had left without hesitation in order to help me with my enquiry. Not only did this chap take his duties that extra mile but he was able to do this happily AND show a sense of humour when keeping the item behind his back before delivering the surprise* . Tonight I shall raise a glass to Shaun and take this opportunity to thank him officially for his service and dedication - I hope that the company will also - thank you Shaun .
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Posted 2 months ago
Our driver who I found out is named Paul always says Hello and is friendly and happy and so courteous. Every time he delivers he is early and leaves all the tracking messages so I know when he is coming and helps me unload by holding the basket which makes it easier and is a ray of sunshine especially when its dull as the weather has been lately
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Posted 2 months ago
Tesco Direct is rated 3.3 based on 2,162 reviews