Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a 302 printer ink on Monday 21st July it printed 12 sheets of paper then the ink ran out. Took this ack to the store on Saturday 26th of July to be told as I had no package or receipt I couldn’t get an exchange or a refund. This was a faulty product which should have been replaced immediately. Very bad practice on tescos part .i won’t be going back”

Helpful Report

Posted 5 days ago

“Tesco jack up the prices and offer it cheaper but still very expensive with your clubcard. Prices going up daily and some products increase by over 30%> Club card discount is another Con. Every little helps: TESCO!!! written by Eddie the Google guide”

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Posted 1 week ago

“I am very impressed with your tv advertising about your club card. Thank you for bringing Tesco up to date!”

Helpful Report

Posted 2 weeks ago

“Notified Sunday afternoon that my delivery would be half an hour late...no problem. It is now Tuesday morning & I have spent hours on phone to their helpline, every call initiated by me. I have been told repeatedly that order will be delivered but nothing. I have been forced to buy takeaways for 2 evenings as I relied upon their lies until it was too late to buy elsewhere. This company is an absolute joke & doesn't give a toss about their customers. Back to Aldi for me.”

Helpful Report

Posted 3 weeks ago

“My first choice for weekly groceries is Tesco because of their affordable prices, Clubcard offers, and convenient self-checkouts. The only drawback is that, particularly in the evenings, shelves can occasionally be a little empty. It is still among the best supermarkets in the area.”

Helpful Report

Posted 3 weeks ago

“After experiencing $15,000 loss due to this online company scam, I took all the appropriate steps filing reports with my financial institution and local authorities. However, the process stalled without clear direction or results. Upon recommendation, I engaged the services of Resorus. Their approach was structured, transparent, and highly professional. They assessed my case thoroughly, kept me informed throughout the process, and executed their recovery plan efficiently. Within a few days, the funds were fully restored to my account. I would confidently recommend Resorus . com to anyone dealing with similar financial fraud, their expertise is truly commendable”

Helpful Report

Posted 3 weeks ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

Helpful Report

Posted 3 months ago

“Brilliant will use again easy to use and good price will use again”

Helpful Report

Posted 5 months ago

“Brilliant and easy to use and a good price”

Helpful Report

Posted 5 months ago

“Good quality good. Availability on all the products l buy in store. Members of staff are very helpful.”

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Posted 5 months ago

“im so depres an sad so sory tesco buly me no caca pipi”

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Posted 5 months ago

“Wow had to put this on as annoyed dosent come close. We pay the yearly delivery fee. And since September have had 3 delivery's now cancelled on the day. What other service would you buy that doesn't provide the service you pay for. 1 delivery being cancelled I can accept, 2 in my eyes there is a problem 3 well their not sorting the issues out as a company. Due to my cancellation today I've ended up having to take a taxi to and from the store to buy the items. Would anyone call this a service worth buying. Just unacceptable.”

Helpful Report

Posted 5 months ago

“i got a nutella and when i opened i.. it was actual poo”

Helpful Report

Posted 6 months ago

“I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.”

Helpful Report

Posted 6 months ago

“It was very easy”

Helpful Report

Posted 6 months ago

“If you have a tesco clubcard and you are a male good luck getting coupons I only had 1 in the whole of 2024 where as if you are female you get several every month guaranteed as my fiancee got more than 5 per month tesco you are 100% sexist LETS TAKE A STAND MEN...”

Helpful Report

Posted 6 months ago

“I want to see this organisation gone from UK retailing. It used to be a good business but that ended many years ago. Customer service and decent stores are a thing of the past. What you get now is the worst shopping experience imaginable and at stupidity high prices for the goods and service that you receive. They only get away with this because of the monopoly they hold on shopping in my region.”

Helpful Report

Posted 7 months ago

“Nasty cretin by the name of Merlene at the big store in sw16 needs a crash course in social skills, customer service, communication and humility. She clearly doesn't like Caucasian customers, or disabled customers. Overtly hostile, aggressive, racist and disability phobic, she's a lawsuit waiting to happen. Unacceptable and disgraceful conduct, refused to engage before I could even explain the issue. It would be a shame if she walked out the store and got knocked down by a Scania Vabis.”

Helpful Report

Posted 7 months ago

“Calls ceased to be received, and emails continued to be dishonest and want additional funds to be deposited into the account I was given. I became irate and began looking for assistance in order to obtain my money. Nothing came up again until a lawyer sent me in the direction of TONELIMITED.COM, where my money was retrieved. Before trading, conduct due diligence.”

Helpful Report

Posted 7 months ago

“Darren Grocott. Tesco is a lovely supermarket”

Helpful Report

Posted 7 months ago

Tesco Direct is rated 3.2 based on 2,185 reviews