Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,187 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our driver who I found out is named Paul always says Hello and is friendly and happy and so courteous. Every time he delivers he is early and leaves all the tracking messages so I know when he is coming and helps me unload by holding the basket which makes it easier and is a ray of sunshine especially when its dull as the weather has been lately”

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Posted 11 months ago

“8.20pm and shutters down again. Despite no notice previously, false advertising, B.S as usual. If closing early, let customers know of this. 😕😕😕😕😣😣😣😣4th time happening, I'll shop elsewhere.”

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Posted 11 months ago

“While shopping in Halifax I noticed you have started selling tim tams these Arnott biscuits are lovely and they do a wide range of other biscuits I hope you start selling more of these.We usually buy them in Australia when visiting they are big sellers over there.”

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Posted 11 months ago

“its a nice place but they keep moving suff around”

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Posted 11 months ago

“Nice place”

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Posted 1 year ago

“I called into tesco at gilesgate today and the lady at the checkout called Debbie looked after me yet again another lovely lady so pleasant and friendly. I shop here and tesco in the market place in Durham frequently and everyone I feel has been hand picked for there personality thankyou .”

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Posted 1 year ago

“I got better insurance cover for just £5 more than Nutshell, who were my previous car insurers. Nutshell wanted £198 more, at renewal, so I ended up going with Tesco after looking at a dozen or so competitors. With car insurance going up by several hundred pounds, probably due to EV's and all their issues, it pays to shop around more these days.”

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Posted 1 year ago

“Good deal all round”

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Posted 1 year ago

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Posted 1 year ago

“Very good so far”

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Posted 1 year ago

“At my age now, I have the majority of my home shopping delivered. I have found Tesco to be the best provider for this service. Their delivery of goods for my home are excellent, every item is always correct and alternatives are provided to make sure all my order is provided, their deiivery service drivers are always polite and friendly and very helpful, I highly recommend this Company to all.👍”

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Posted 1 year ago

“i asked a young tesco employee for assistance and he could not have been kinder and friendlier , left his job to look "out the back" for me , very nice attitude , tesco prestatyn staff are all really nice , but i must mention Ben for special praise , thank you Ben.”

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Posted 1 year ago

“I had my usual home Delivery on Saturday 1st June. The delivery driver is most helpful and puts the items on the dinning table for me as I am unable to bend at present. He is always pleasant and helpful .”

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Posted 1 year ago

“No Hassles,no fuss.Good Old Fashioned honest values.”

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Posted 1 year ago

“Tescos on willow Bridge Lane are really helpful”

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Posted 1 year ago

“Clare customer service today was absolutely great,very understanding. Went that extra mile to help and sort my bill out”

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Posted 1 year ago

“Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks!”

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Posted 1 year ago

“Ordered online delivery for convenience The bag of carrots with a sell by date of 4th May was rotten to the core. The root ends were mouldy. Contacted online, after talking to some robot which asked for my email address, name , home address 3 times, I was at last put to a human. I was told a refund for those carrots would be credited and a miserable £3 compensation voucher. To me, it’s pathetic to be charged delivery fee which means I still have to go to the shop and get a new bag of carrots. And because I was not expecting a bag of rotten carrots, it means my dinner had become more a nuisance than a romantic dinner. All I was compensated for this inconvenience was £3 to be used for their online delivery again. What a joke.”

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Posted 1 year ago

““Beware: Tesco is advertising gluten-free elephant attah, which is a serious health and safety issue and miss selling. As someone diagnosed with gluten intolerance, I was thrilled to see Tesco selling gluten-free products. However, after experiencing severe stomach pains, I contacted their head office, and they confirmed that they do not sell Elephant gluten-free attah, The ad is a mistake, and I’m horrified.” Te package also advertised gluten free.”

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Posted 1 year ago

“Very good customer service, well stocked, very very clean, staff are very friendly.”

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Posted 1 year ago

Tesco Direct is rated 3.2 based on 2,187 reviews