Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just come off the phone to Tesco customer service over a faulty toy for my 2 year olds birthday. They refused to exchange the item without a receipt even though it’s faulty. We spend around £600pcm at Tesco and we’re loyal customers which for some reason has made me feel worse. They’ve lost a loyal customer over a £35 toy. They refused to respond to any complaint. They told me they could not find the transaction on my clubcard history and refused to keep searching when I know of course it is 150% there. Toy should “fling” train around the track but doesn’t work and the handle barely stays on.”

Helpful Report

Posted 1 week ago

“the Tesco Customer services from the store manager to club cards are really bad. we had a prob w,the coupon voucher it said we already use it even its in date we shaw to the staff about this sent us to called club card department so did long story short sent the voucher to whats App reply to us will call you soon? no body ring us back. so today I went to talk to the store manager explain what happened last sat. the answer nothing to do with us the prob. its only Tesco voucher? useless manager. they just good to you take your money nothing has change Tesco customer services so frustrating. there's no point sending any prove . nothing going to happened. I wrote today or email start telling what happened after the same pointless. I also nearly get scam I thought she will gave me the voucher back? but when I read it this person want my bank details so I stop another prob at the end. with my very stressful Experience I don't think will ever go back again in Tesco.”

Helpful Report

Posted 1 month ago

“was spot on by staff i tesco. i feel serioulsy violated and complained to the maneger,hope that this member of staff has been fired. will never shop at that tesco again”

Helpful Report

Posted 1 month ago

“got spat on by staff”

Helpful Report

Posted 1 month ago

“Purchased a 302 printer ink on Monday 21st July it printed 12 sheets of paper then the ink ran out. Took this ack to the store on Saturday 26th of July to be told as I had no package or receipt I couldn’t get an exchange or a refund. This was a faulty product which should have been replaced immediately. Very bad practice on tescos part .i won’t be going back”

Helpful Report

Posted 4 months ago

“Notified Sunday afternoon that my delivery would be half an hour late...no problem. It is now Tuesday morning & I have spent hours on phone to their helpline, every call initiated by me. I have been told repeatedly that order will be delivered but nothing. I have been forced to buy takeaways for 2 evenings as I relied upon their lies until it was too late to buy elsewhere. This company is an absolute joke & doesn't give a toss about their customers. Back to Aldi for me.”

Helpful Report

Posted 4 months ago

“After experiencing $15,000 loss due to this online company scam, I took all the appropriate steps filing reports with my financial institution and local authorities. However, the process stalled without clear direction or results. Upon recommendation, I engaged the services of Resorus. Their approach was structured, transparent, and highly professional. They assessed my case thoroughly, kept me informed throughout the process, and executed their recovery plan efficiently. Within a few days, the funds were fully restored to my account. I would confidently recommend Resorus . com to anyone dealing with similar financial fraud, their expertise is truly commendable”

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Posted 5 months ago

“im so depres an sad so sory tesco buly me no caca pipi”

Helpful Report

Posted 9 months ago

“Wow had to put this on as annoyed dosent come close. We pay the yearly delivery fee. And since September have had 3 delivery's now cancelled on the day. What other service would you buy that doesn't provide the service you pay for. 1 delivery being cancelled I can accept, 2 in my eyes there is a problem 3 well their not sorting the issues out as a company. Due to my cancellation today I've ended up having to take a taxi to and from the store to buy the items. Would anyone call this a service worth buying. Just unacceptable.”

Helpful Report

Posted 10 months ago

“i got a nutella and when i opened i.. it was actual poo”

Helpful Report

Posted 10 months ago

“I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.”

Helpful Report

Posted 10 months ago

“If you have a tesco clubcard and you are a male good luck getting coupons I only had 1 in the whole of 2024 where as if you are female you get several every month guaranteed as my fiancee got more than 5 per month tesco you are 100% sexist LETS TAKE A STAND MEN...”

Helpful Report

Posted 11 months ago

“I want to see this organisation gone from UK retailing. It used to be a good business but that ended many years ago. Customer service and decent stores are a thing of the past. What you get now is the worst shopping experience imaginable and at stupidity high prices for the goods and service that you receive. They only get away with this because of the monopoly they hold on shopping in my region.”

Helpful Report

Posted 11 months ago

“Nasty cretin by the name of Merlene at the big store in sw16 needs a crash course in social skills, customer service, communication and humility. She clearly doesn't like Caucasian customers, or disabled customers. Overtly hostile, aggressive, racist and disability phobic, she's a lawsuit waiting to happen. Unacceptable and disgraceful conduct, refused to engage before I could even explain the issue. It would be a shame if she walked out the store and got knocked down by a Scania Vabis.”

Helpful Report

Posted 11 months ago

“Calls ceased to be received, and emails continued to be dishonest and want additional funds to be deposited into the account I was given. I became irate and began looking for assistance in order to obtain my money. Nothing came up again until a lawyer sent me in the direction of TONELIMITED.COM, where my money was retrieved. Before trading, conduct due diligence.”

Helpful Report

Posted 11 months ago

“I ordered carrots, I don't like carrots. this is your fault”

Helpful Report

Posted 1 year ago

“I recently visited Tesco at The Cheetham Hill Shopping Centre during snowfall and forgot to bring my Tesco Clubcard. I requested assistance from a staff member named Sami Ullah to key in my Clubcard details using a picture, but he refused. Instead, he suggested I complete my shopping, return the next day with my physical Clubcard, and claim the discount then. When I mentioned that I’d prefer not to shop at Tesco under these circumstances, he simply responded, "That's fine if you don't shop here." This is incredibly poor customer service. I felt undervalued and disrespected. I have decided not to visit Tesco anymore. There are plenty of other options like Lidl, Asda, and Aldi, where they genuinely care about their customers and treat them with respect.”

Helpful Report

Posted 1 year ago

“I had an interview booked at Tesco Croft Rd exp. In Nuneaton at 26 november. When I came for an interview there was no one there to do the interview with me . One of the co-workers said there was no store manager available today. I've been told to have a look on tesco carrer website for any updates regarding the date of next interview and email from store manager, but instead of that status of my application was change to unsuccesfull. Is that the way how Tesco recruiting people? I'm very disappointed with that situation.”

Helpful Report

Posted 1 year ago

“Very disappointed in the Yorkshire tea bags. I thought I had a bargain £5.50 for the large box! But although the box was the same size as 240 tea bags they had only 510 tea bags not 240 tea bags as they were last time I bought them?”

Helpful Report

Posted 1 year ago

“I realise that occasional bag checks are necessary for self scanners, but do the people carrying out these checks (particularly the lady I recently had the misfortune to encounter in your Cleethorpes store) have to be so “aggressive”? Articles I had carefully placed in my bags, were just pulled out and then thrown haphazardly back, resulting in my arriving home with broken biscuits and bruised fruit. Why can’t checks be carried out with care?”

Helpful Report

Posted 1 year ago

Tesco Direct is rated 3.2 based on 2,194 reviews