Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the Yorkshire tea bags. I thought I had a bargain £5.50 for the large box! But although the box was the same size as 240 tea bags they had only 510 tea bags not 240 tea bags as they were last time I bought them?”

Helpful Report

Posted 1 year ago

“I realise that occasional bag checks are necessary for self scanners, but do the people carrying out these checks (particularly the lady I recently had the misfortune to encounter in your Cleethorpes store) have to be so “aggressive”? Articles I had carefully placed in my bags, were just pulled out and then thrown haphazardly back, resulting in my arriving home with broken biscuits and bruised fruit. Why can’t checks be carried out with care?”

Helpful Report

Posted 1 year ago

“Appalling store at Pinner Green! Absolutely belligerent staff (the majority). As a Customer I pay for these braindead nincompoops to have a job. Filthy and badly stocked. The worst Tesco of all is Pinner Green in Harrow. Less than zero! 👎🏻👎🏻”

Helpful Report

Posted 1 year ago

“I was treated badly by one of the workers in Tesco superstore in Quedgery Gloucester inside the shop. Her name is Collette. Collette is a very rude woman who is being backed by her manager. I wanted to buy single milk I took one she shouted on top of he lungs to stop me from buying. She told me to buy all six pack. I said no I always buy one then told me she won't let me buy it. I insisted and bought it. To me it was humiliating made me look like nobody. She is not a good person she doesn't deserve to be in Tesco.”

Helpful Report

Posted 1 year ago

“8.20pm and shutters down again. Despite no notice previously, false advertising, B.S as usual. If closing early, let customers know of this. 😕😕😕😕😣😣😣😣4th time happening, I'll shop elsewhere.”

Helpful Report

Posted 1 year ago

“Ordered online delivery for convenience The bag of carrots with a sell by date of 4th May was rotten to the core. The root ends were mouldy. Contacted online, after talking to some robot which asked for my email address, name , home address 3 times, I was at last put to a human. I was told a refund for those carrots would be credited and a miserable £3 compensation voucher. To me, it’s pathetic to be charged delivery fee which means I still have to go to the shop and get a new bag of carrots. And because I was not expecting a bag of rotten carrots, it means my dinner had become more a nuisance than a romantic dinner. All I was compensated for this inconvenience was £3 to be used for their online delivery again. What a joke.”

Helpful Report

Posted 1 year ago

““Beware: Tesco is advertising gluten-free elephant attah, which is a serious health and safety issue and miss selling. As someone diagnosed with gluten intolerance, I was thrilled to see Tesco selling gluten-free products. However, after experiencing severe stomach pains, I contacted their head office, and they confirmed that they do not sell Elephant gluten-free attah, The ad is a mistake, and I’m horrified.” Te package also advertised gluten free.”

Helpful Report

Posted 1 year ago

“Think josh Wood. Is clown. And should learn to play football. , do something. Difficult, celebrity. Clown. .can you play football like. Cristiano Ronaldo. Yr clown josh”

Helpful Report

Posted 1 year ago

“Terrible products nothing lasts more than a day”

Helpful Report

Posted 1 year ago

“Placed an order online on Tuesday 19th March for collection in store on Saturday 23rd. Tesco cancelled my order at the very last minute! Utterly disgusting. There are other supermarkets on the high street”

Helpful Report

Posted 1 year ago

“Stay clear of Tesco I don't even want to give Tesco one star but I had no choice. We ordered our weekly shop and once again it never arrived. This has happened on more than 3 occassions. We were given another time and still didn't show up. Tesco couldn't even be bothered to get in touch with us to let us know what happened. No update nothing. We live in S6 area of Sheffield. My wife called twice and was told they couldn't get through to the store. I called and the first advisor disconnected my call. The second was more professional, however we were given the same excuse couldn't get through to the store. I will be using Asda, Morrisons or Sainsbury from now on, as they have never let us down. If you want to feed your family stay clear of Tesco. We were told our money would take 3 to 5 working days to go back into our bank. Its fortunate that I have more money to rely on, what people must do if they don't have any more money. They are a joke. their customer service is non existent. We will NEVER shop here again the are a joke. Stay clear There are plenty other places to shop online.”

Helpful Report

Posted 1 year ago

“Tesco used be a good place to shop but it's not no more ,too many self service ,used to put customers first,not no more . There is no where to complain ,and have now got private companies issuing fines for parking too long .my advice is they don't care so don't shop there”

Helpful Report

Posted 2 years ago

“My delivery wasn't made despite Tesco deducting £80 from me. No explanation on the day.”

Helpful Report

Posted 2 years ago

“Assaulted by a member of staff whilst exiting the store, staff stole my personal items, then racially profiled, wrongly accused and illegally detained. I have reported the incident to the police. Your staff need urgent training as your actions are despicable. I will not be returning to this store ever. Still waiting a call from your store manager with an apology.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would . ABSOLUTELY TERRIBLE service AVOID Sunday evening slots. Or late slots in general. Drivers seem to get “ sick” or run late and don’t turn up at all. Fuming 3rd time they have done it to me . Have to wait all day for a call to get my shopping if I’m lucky. TERRIBLE service weston Favell Northampton”

Helpful Report

Posted 2 years ago

“Terrible. Waited in for hours on a Saturday evening and ended up having to cancel plans. Still have no idea why i had no delivery as customer service also could get no answer from the store or driver either and eventually advised me it probably would not arrive. Advise not to use Tesco online at all. I have always had brilliant service from Asda so will return to them.”

Helpful Report

Posted 2 years ago

“Tescos double pricing is a rip off. We have the app on our phone as they no longer issue cards, twice now the app wouldn’t work so we end up paying more, absolutely disgusting, why they have to rip off people like this I don’t know, but it certainly won’t happen again as we will never use Tesco's again, and I’m sure more and more people will get wise to this as time goes on”

Helpful Report

Posted 2 years ago

“Unreliable and failed to show up with my order , only when I called them did they realise they’d had a problem with processing payment and their only remedy was to ask me to reorder. Unacceptable and inadequate customer service.”

Helpful Report

Posted 2 years ago

“You have turned up around the same time every Friday for over two years. When will you understand your at the wrong address!!!”

Helpful Report

Posted 2 years ago

“3 items out of date. 24 cans of 7 up, most of them leaking. Why should I take them back for a refund. At least asda don't expect you to do this.”

Helpful Report

Posted 2 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews